Claudia Cruz
Las Vegas
Summary
Results-driven housekeeper with a strong background in teamwork and quality assurance. Skilled in training staff and optimizing cleaning operations, ready to enhance efficiency and uphold high standards in a dynamic environment.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Housekeeper / Training Manager
Wynn Las Vegas
Las Vegas, NV
10.2017 - Current
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on efficient cleaning techniques and safety protocols.
- Implemented inventory management system for cleaning supplies, optimizing resource allocation.
- Developed streamlined processes for room turnover, enhancing efficiency during peak periods.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Housekeeper
Summerlin Hospital
Las Vegas, NV
01.2021 - 02.2022
- Ensured cleanliness and sanitation of patient rooms and common areas to meet health standards.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Collaborated with nursing staff to address specific cleaning needs for patient care areas.
- Conducted regular audits of cleanliness standards, leading to enhanced patient satisfaction scores.
- Implemented best practices for infection control, contributing to a safer hospital environment.
Cashier & Sales Associates
Ross Dress for Less
Las Vegas, NV
10.2012 - 06.2015
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Assisted customers with product inquiries and returns to enhance shopping experience.
- Implemented process improvements that reduced checkout wait times, enhancing overall customer satisfaction.
- Provided feedback on inventory levels and trends to support stock management efforts effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05.2007
Skills
- Teamwork
- Customer service
- Health and safety compliance
- Hospitality background
- Excellent oral and written communication
- Customer service-focused
- Exceptional communicator
- Quality assurance
- Hazardous chemical training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeper
Summerlin Hospital
01.2021 - 02.2022
Housekeeper / Training Manager
Wynn Las Vegas
10.2017 - Current
Cashier & Sales Associates
Ross Dress for Less
10.2012 - 06.2015
High School Diploma -
Las Vegas High School