Dante Dukes
Detroit
Summary
Dependable and motivated professional with experience in customer service and healthcare support. Former employee at Shake Shack and Popoff Family Health Center, with training as a Medical Assistant. Currently pursuing a degree in Business Management to develop leadership and organizational skills while providing excellent service and support in fast-paced environments. providing excellent service and support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Popoff Family Health Center
Detroit, MI
06.2021 - 01.2022
- Assisted in patient intake and registration processes, ensuring accurate data entry.
- Supported healthcare team by preparing examination rooms and sterilizing instruments.
- Learned to manage appointment scheduling and maintain patient records efficiently.
- Observed and adhered to safety protocols within clinical environments.
Team Member
Shake Shack
Detroit, MI
06.2017 - 05.2020
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated kitchen equipment efficiently, ensuring food quality and safety standards were met.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Assisted in training new staff on menu items and service protocols, fostering teamwork.
- Managed cash register operations accurately, processing orders and handling transactions effectively.
- Implemented best practices for food preparation, contributing to consistent product quality.
- Adapted quickly to changing priorities during peak hours, maintaining service efficiency under pressure.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Monitored and verified merchandise for proper prices and labels.
Education
-2 - Medical Assistance
Abcott Institute
Southfield, MIHigh School Diploma -
Lincoln High School
Warren, MI06.2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- CPR
- Immunization administration
- Appointment setting
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Cleanliness standards
- Food preparation
- Cash handling expertise
- Order taking
- Kitchen support
- Cleaning techniques
- Guest experiences
- Supply restocking
Timeline
Medical Assistant
Popoff Family Health Center
06.2021 - 01.2022
Team Member
Shake Shack
06.2017 - 05.2020
-2 - Medical Assistance
Abcott Institute
High School Diploma -
Lincoln High School