Dante Hurtado
San Antonio
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Bilingual CSR
Saferide
06.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls to answer questions about their medical transport benefits and make reservations.
Home Loan Consultant
Wells Fargo
01.2020 - 01.2022
- Assisted clients with selecting optimal loan products by explaining rates and terms.
- Analyze and audit applications submitted through our mortgage database
- Educated valued customers about mortgage processes and documentation, including first-time homebuyers
- Managing Clientele and communicating effectively about mortgage related regulations pertaining to their loan.
Sales Manager
AT&T
01.2018 - 01.2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Planned and executed in-store promotional events to increase customer engagement and sales revenues
- Tracked weekly sales to develop senior leadership reports for business development planning
- Generated company growth for a year with the position through market expansion and sales.
Business Account Manager
AT&T
01.2016 - 01.2017
- Managed and created business accounts for ATT in order to meet numbers required for the company
- Activated lines and worked with businesses to manage their accounts and expand services
- Ensured effective customer communication to maintain customer satisfaction and loyalty
- Achieved massive YOY growth for the company implementing sales strategies and closing strategies.
- Liberal Arts: Spanish
Education
Sec+ And CySa+ - Computer And Information Systems Security
Coding Dojo
Spanish -
University of Texas At Austin
Austin, TX09.2014
Skills
- Critical thinking
- Operational Efficiency
- Customer Service and Assistance
- Relationship building
Timeline
Bilingual CSR
Saferide
06.2023 - Current
Home Loan Consultant
Wells Fargo
01.2020 - 01.2022
Sales Manager
AT&T
01.2018 - 01.2020
Business Account Manager
AT&T
01.2016 - 01.2017
Sec+ And CySa+ - Computer And Information Systems Security
Coding Dojo
Spanish -
University of Texas At Austin
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