Dante Johnson
Crestwood,IL
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Resourceful with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication.
Overview
6
6
years of professional experience
Work History
Medical Appointment Scheduler
Access Community Health Network
Chicago, Illinois
06.2021 - Current
- Scheduling In Person and Telehealth appointments for patients within the group network through Epic
- Directing calls to proper staff members and clinic when appropriate
- Answered questions from patients regarding referral questions
- Adhere to call center performance metrics; calls per hr and conversion rate
- Performing data entry and pulling medical records
- Educating patients on Covid protocols
- Knowledge of medical terminology
- Multitask through several different systems
- Answered phone calls and messages for 32 locations medical facility, scheduling appointments, and handling patient inquiries.
Grocery Associate / Customer Service Representative
Amazon Fresh
07.2020 - 06.2021
- Answered questions from customers that need assistance with orders, returns, and stocked items
- Obtained Alcohol Certification to assist customers with purchasing liquor
- Working with a big corporation such as Amazon allows me to utilize my customer service skills daily
- Used computers, smartphones, managed apps, and scanned bar code to complete orders
- Greeted customers in a friendly and professional manner
- Pick orders within the designated time frame
Customer Service Representative (Temp)
Castle Credit
04.2019 - 06.2020
- Handled more than 150 calls per day (inbound and outbound) via auto dialer and manual calls
- Processed debit cards, checks, and credit card payments
- Emailed and transferred calls to different departments
- Educated the customer on ways to make payment via the website or portal
- Initiated welcome calls to new customers to go over specific account details using a script, such as due dates, interest rates, deferred interest, promotions
- Adhered to company policies and procedures
- Maintained a positive relationship with customers to increase customer retention
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier/Customer Service Representative
Corner Bakery
05.2018 - 12.2018
- Process sales transactions
- Answer customer questions about services
- Greeted customers in a friendly and professional manner
- Balanced cash drawer at the end of shift
- In charge of preparing bakery good daily
- Maintained a clean workstations and lobby
Education
Associates - Science
St. Ambrose University
Davenport, IAHigh School Diploma - undefined
Warren Township High School
Gurnee, ILSkills
Microsoft Office Suite
Typing
Data Entry
Call Center
Customer Service
Epic
Insurance verification
Social media content creation and management
Timeline
Medical Appointment Scheduler
Access Community Health Network
06.2021 - Current
Grocery Associate / Customer Service Representative
Amazon Fresh
07.2020 - 06.2021
Customer Service Representative (Temp)
Castle Credit
04.2019 - 06.2020
Cashier/Customer Service Representative
Corner Bakery
05.2018 - 12.2018
Associates - Science
St. Ambrose University
High School Diploma - undefined
Warren Township High School
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