Dante Stephenson
Rochester,NY
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Focused sales associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid sales background with in-depth knowledge of related practices and market fluctuations. Motivated, work-oriented and enthusiastic about learning to boost sales and support company success. Fast learner with adapting skills to the environment I'm placed in. Eager to exceed every personal achievement that is set to accomplish .
Overview
11
11
years of professional experience
Work History
Sales Consultant
Bob Johnson Auto
11.2022 - Current
- Boost customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generate increased sales revenue through effective lead generation and follow-up efforts.
- Develop long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhance team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthen brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamline sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitate smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Contribute to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Maximize profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Use consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provide sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Maximize customer retention by resolving issues quickly.
- Constantly building customer loyalty and retention by delivering excellent shopping experiences.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
Delivery Coordinator
Formally Dorschel Toyota - Bob Johnson Toyota
03.2021 - 11.2022
- Improved delivery efficiency by optimizing timing and scheduling processes.
- Streamlined communication between sale consultants and coordinator staff, ensuring timely deliveries.
- Coordinated with sales teams to prioritize and manage high-priority BDC appointments, resulting in increased customer satisfaction.
- Implemented inventory assistance with lot staff for efficient closing processes at time of close.
- Reduced late deliveries by closely monitoring sales consultant progress and proactively addressing potential delays with rest of sales team / delivery team.
- Developed strong relationships with team leaders, negotiating favorable offers for selling products and vehicle service agreements.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Demonstrated features, answered questions and offered solutions.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Sales Associate
Metro By T-Mobile
01.2019 - 02.2021
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained records related to sales, returns and inventory availability
- Tracked stock using company inventory management software
- Engaged with customers to effectively build rapport and lasting relationships
Delivery Driver
Marks Pizzeria
04.2017 - 07.2019
- Completed on-time deliveries by choosing best and most efficient routes
- Kept detailed records of sales, payments and completed or in-progress deliveries
- Completed rush deliveries on tight timetables to satisfy customer needs
- Communicated customer complaints, requests and feedback to company management for swift resolution
Front End Cashier
Wegmans Food Supermarkets Inc.
08.2013 - 03.2017
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Provided product information and menu item explanation in consideration of dietary restrictions
Education
Some College (No Degree) - American Sign Language (ASL)
Monroe Community College
Rochester, NYHigh School Diploma -
James Monroe High School
Rochester, NY06.2016
Skills
- Merchandising expertise
- Stocking and replenishing
- Adapt to diverse groups
- Excellent people skills
- Problem-solving skills
- Communication skills
- Multi-tasking strength
- Objection Handling
- Cash handling
- Sale expertise
- Sales funnel management
- Persuasive Communication
- Sales Strategies
- Customer Retention
- Sales closing
- Customer Relationship Building
- Sideway negotiation Tactics
- Upselling and Cross Selling
Additional Information
Won a Noble Peace Prize from Nazareth College back in 2015.
Over 25+ academic achievements.
Timeline
Sales Consultant
Bob Johnson Auto
11.2022 - Current
Delivery Coordinator
Formally Dorschel Toyota - Bob Johnson Toyota
03.2021 - 11.2022
Sales Associate
Metro By T-Mobile
01.2019 - 02.2021
Delivery Driver
Marks Pizzeria
04.2017 - 07.2019
Front End Cashier
Wegmans Food Supermarkets Inc.
08.2013 - 03.2017
Some College (No Degree) - American Sign Language (ASL)
Monroe Community College
High School Diploma -
James Monroe High School
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