Dantrell M. Taylor
Chicago,IL
Summary
Driven and motivated tech student with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships through versatile technical support skillsets and offering clients easy-to-understand guidance and actionable advice. Positively impact in all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
Specialist
Apple Inc
06.2022 - Current
- Uncover and Discover customers’ needs then provide enlightening solutions
- Troubleshoot backups, sync issues while keeping Apple's strong privacy values in mind when it comes to data
- Troubleshoot E-Sim/activation issues
- NPS: 88
- TMS: 94
- Offered Connected: 69%
- Discussed Apple Care: 87%
- Offered Accessories: 77%
- 22 Business intros last quarters
- Exceeded Expectations in NPS and TMS for over 12 months in a row
Track Engineer/Foreman
CSX Corp
03.2021 - Current
- Provide insight and technical engineering expertise on railway projects and systems
- Understanding Theoretical Graphs, Alignment, and Deviation of track and applying solution to adjust infrastructure
- Manage and facilitate efficient teams of up to 5 employees to complete appointed assignments
- Monitored product quality and communicated necessary improvements to site superintendent.
Tour Manager
Roc Nation
05.2017 - 10.2023
- Coordinating and overseeing all aspects of a tour for a band, artist, or other performers
- Arranging transportation, booking accommodations, scheduling events and performances
- Managed headlining, grammy winning artist at the Music 1 Festival
- Coordinating with local promoters and venues, and overseeing the setup and breakdown of equipment
- Act as the primary point of contact between the performer and the media, and handle any issues that may arise during the tour
- Anticipated problems with meeting tour deadlines and developed alternative plans
Education
No Degree -
Ivy Tech College
Merrillville, INSkills
- Microsoft Office
- Microsoft Excel
- Hardware/Software Troubleshooting
- Excellent written and oral communication
- Certified Track Engineer
- Maintenance and Repair
- Teamwork and Collaboration
- Planning and Coordination
- Conflict Resolution
Accomplishments
In 2018 I managed a multi city tour
Timeline
Specialist
Apple Inc
06.2022 - Current
Track Engineer/Foreman
CSX Corp
03.2021 - Current
Tour Manager
Roc Nation
05.2017 - 10.2023
No Degree -
Ivy Tech College