LAUREN A. FLORES

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes. Enriching lives, Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options

• Responsible for leading a specific department within the restaurant, overseeing tasks like hiring, training, scheduling crew members, ensuring quality standards are met, managing inventory, and maintaining food safety within their designated area, all while working towards achieving sales and profit goals set by the restaurant; essentially acting as a supervisor for their department, ensuring smooth operations and motivating their team
• Key responsibilities of a McDonald's Department Manager:
• Staffing: Recruiting, interviewing, hiring, and training new crew members for their department
• Scheduling: Creating employee schedules to meet restaurant sales and labor needs
• Training: Providing ongoing training to crew members on proper procedures, food safety, and new products
• Performance Management: Evaluating employee performance and providing feedback
• Quality Control: Overseeing quality standards within their department, ensuring food is prepared correctly and consistently
• Inventory Management: Monitoring inventory levels and ordering supplies to maintain proper stock
• Food Safety: Ensuring compliance with food safety regulations and procedures
• Customer Service: Addressing customer concerns and ensuring positive interactions
• Shift Leadership: Leading a team during assigned shifts, delegating tasks, and resolving issues

• Processed loan applications efficiently, ensuring timely responses to customer inquiries.
• Conducted thorough financial assessments to evaluate applicants' creditworthiness.
• Maintained accurate records of all transactions and documentation for compliance purposes.
• Engaged with customers to explain loan products, terms, and repayment options clearly.
• Verified all documents provided by applicants for accuracy and completeness.
• Analyzed financial statements of clients to assess their ability to repay loans.

• Handle high volume inbound calls
• Collecting customers demographics
• Proficient in talking on the phone and computers

• Handle inbound calls handling claims
• Explain to callers what their class-action suit entailed
• Answer questions as to their individual qualifications
• Inform them where to find additional information regarding more detailed questions

• Handle answering phones and greeting clients

• Handle phones calls and guest services
• Answer questions about vehicles sold on the lot, transferring titles in to dealer and or customer name, organizing office
• Office administration, filing, data entry

• Management of orders
• Strict documentation was enforced
• Upselling accounts
• Data entry system
• Scheduling technicians
• Diagnostics of damage
• Receptionist/Administrative Assistant

• Recovery of customer accounts
• Providing customer service and support for various memberships
• Management of customer accounts (adjustments, billings, etc.)
• Handling escalated customers and retaining accounts
• Transferring members to tech support and Credit Information Hotline to ensure member has information on Credit Report

• Handling escalated calls
• Management of orders (tracking, crediting, placing, etc.)
• Management of employees, tracked call time, lunches and breaks
• Lead and floor support
• Documentation of accounts
• Upselling orders

• Scheduling appointments
• Filing, Mailing, Billing
• Scanning
• Daily dispatching job tasks to associates
• Scheduled log entries after every shift
• New ideas for projects