Danuvia Rocha
San Benito
Summary
Experienced in food service with a strong focus on customer satisfaction and adherence to health department regulations. Demonstrated ability to manage cash transactions accurately while providing timely service during high-volume periods. Maintained organized work areas and followed safety guidelines, contributing to efficient operations and a positive dining environment. Effectively communicated menu items and specials to guests, enhancing their overall experience and ensuring compliance with food safety standards.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Family Own Business
Brownsville
09.2024 - 05.2025
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Checked on guests during meals to ensure satisfaction with each course.
Sonic Crew Member
Sonics Drive In
San Benito
07.2023 - 09.2024
- Informed customers about daily specials in an engaging manner.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Scrubbed and polished counters to remove debris and food.
- Assembled and served meals according to specific guest requirements.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
High School Diploma -
San Benito High School
San Benito, Texas05-2025
Skills
- Customer service
- Cash handling
- Food safety
- Point of sale
- Team collaboration
- Conflict resolution
- Menu description knowledge
- Beverage refills
- Food hygiene
- Seating management
- Mixed drinks
- Order taking
Languages
English
Native/ Bilingual
Latin
Native/ Bilingual
Certification
- Certified to work with kids
- Security license
Timeline
Restaurant Waiter
Family Own Business
09.2024 - 05.2025
Sonic Crew Member
Sonics Drive In
07.2023 - 09.2024
High School Diploma -
San Benito High School