Danuzka Roca
Greenville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service excellence. Excel in communication, leadership, and problem-solving to enhance team performance and ensure operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Third Key Manager
Claire's Stores
Greenville, NC
11.2023 - Current
- Trained new employees on store policies, procedures and daily operations.
- Managed store operations in the absence of the Store Manager when necessary.
- Resolved customer complaints in a professional manner.
- Inspected and verified all merchandise prior to accepting shipment from vendors.
Retail Associate
Old Navy
Greenville, NC
11.2022 - 12.2023
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Operated cash register to process payments from customers.
- Organized backroom storage areas for efficient access to merchandise.
Scheduling Manager
76 Gas Station
Greenville, NC
09.2021 - 10.2022
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Implemented time-blocking and schedule notifications to optimize time management.
Assistant Manager
McDonald's
Fayetteville, NC
06.2019 - 08.2021
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Tutor
Jack Britt High School
Fayetteville, NC
01.2019 - 09.2019
- Mentored and coached students with a focus on developing independence and self-confidence.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Issued reports updating students, parents and teachers on student progress.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NC05-2025
High School Diploma -
Jack Britt High School
Fayetteville, NC06.2020
Skills
- Creative Solutions
- Calendar Coordination
- Time Management Abilities
- Fast learner
- Customer Support
- Team Collaboration
Languages
Spanish
Professional
Certification
- CPR/AED certified
- EKG Technician Certificated
Timeline
Third Key Manager
Claire's Stores
11.2023 - Current
Retail Associate
Old Navy
11.2022 - 12.2023
Scheduling Manager
76 Gas Station
09.2021 - 10.2022
Assistant Manager
McDonald's
06.2019 - 08.2021
Tutor
Jack Britt High School
01.2019 - 09.2019
Bachelor of Science - Biology
East Carolina University
High School Diploma -
Jack Britt High School
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