Karen Manrique
Miami,United States
Summary
Highly-motivated and hardworking employee with customer service, multitasking ,time management abilities and desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills.
Devoted to giving every customer a positive and memorable experience and working effectively unsupervised and quickly mastering new skills
Experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
10
10
years of professional experience
Work History
Manager
Bliss Beautique Hair and Make up Salon
Coral Gables, FL
07.2024 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Ensured compliance with industry regulations and company policies.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Managed daily operations of sales department, including supervision of staff members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Manager
Gloria Hincapie
Miami, FL
09.2022 - 07.2024
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Created and optimized promotional publications and related materials.
Assistant Manager
Colombian Institute of Disciplinary Law
Bogota, Colombia
05.2017 - 11.2018
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Served as contact person and source of information to maintain good communication with clients.
- Obtained signatures for financial documents and internal and external invoices.
Event Coordinator
G&S Congresses and contentions
Bogota, Colombia
02.2017 - 04.2017
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Hired, trained and supervised volunteers and support staff required for events.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
Administrative Assistant
Sena
Bogota, Colombia
12.2016 - 12.2016
- Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
- Copied records and documents to digital format to preserve data and history.
- Worked hard to learn required tasks quickly to maximize performance.
- Initiated inventory control measures to sustain stock levels.
Marketing Assistant
E4 Entertainment Agency
Bogota, Colombia
05.2016 - 05.2016
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Devised processes for using research data to identify and capitalize on advertising opportunities.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
Event Coordinator
A2 MARKETING
Bogota , Colombia
03.2015 - 12.2015
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Provided information about facilities, entertainment options and rules and regulations.
- Circulated among guests to preserve safety and order and protect venue property.
Education
Bachelor of Science - International Bussines
AGUSTINIANA UNIVERSITY
BOGOTA,COLOMBIA11.2010
CERTIFICATE IV - MARKETING AND COMMUNICATIONS
ILSC GREYSTONE COLLEGE
BRISBANE, AUSTRALIA GENERAL ENGLISH - English
TAFE
BRISBANE,AUSTRALIASkills
- Team Building
- Scheduling and Coordinating
- Teamwork and Collaboration
- Documentation and Reporting
- Team Leadership
- Customer Relations
- Microsoft Office Expertise
- Spanish / English
Timeline
Manager
Bliss Beautique Hair and Make up Salon
07.2024 - Current
Assistant Manager
Gloria Hincapie
09.2022 - 07.2024
Assistant Manager
Colombian Institute of Disciplinary Law
05.2017 - 11.2018
Event Coordinator
G&S Congresses and contentions
02.2017 - 04.2017
Administrative Assistant
Sena
12.2016 - 12.2016
Marketing Assistant
E4 Entertainment Agency
05.2016 - 05.2016
Event Coordinator
A2 MARKETING
03.2015 - 12.2015
Bachelor of Science - International Bussines
AGUSTINIANA UNIVERSITY
CERTIFICATE IV - MARKETING AND COMMUNICATIONS
ILSC GREYSTONE COLLEGE
GENERAL ENGLISH - English
TAFE
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