Danyealla O'Steen
Middleburg,FL
Summary
Dynamic professional with a proven track record at Buffalo Wild Wings, excelling in customer service and team collaboration. Adept at cash handling and guest engagement, consistently enhancing guest satisfaction. Recognized for training new staff and improving workflow efficiency, contributing to a 20% increase in service speed. Strong work ethic and communication skills drive success. Great customer service skills and phone etiquette.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
04.2023 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to streamline order processing and improve workflow efficiency.
- Resolved customer complaints swiftly, fostering a welcoming atmosphere for patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Expo
Buffalo Wild Wings
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Clinical Psychology
University of North Florida
Jacksonville, FL05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
I have my health insurance license in the state of Florida.
Timeline
Server
Buffalo Wild Wings
04.2023 - Current
Expo
Buffalo Wild Wings
04.2023 - Current
Bachelor of Science - Clinical Psychology
University of North Florida
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