Danyel Walker
Atlanta,Georgia
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
3
3
years of professional experience
Work History
Office Assistant
AP Drywall inc.
Atlanta, GA
01.2023 - Current
- Conducted research and compiled data for reports and projects.
- Facilitated communication within the office and with external partners.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Assisted in the development and implementation of office policies and procedures.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
Transportation Specialist
Elite Routez LLC.
Atlanta, Georgia
02.2021 - Current
- Coordinated and managed daily transportation operations to ensure efficient delivery of good.
- Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
- Stayed up-to-date on necessary state licensing for equipment operation and performed regular maintenance to meet regulations.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Responded quickly to customer inquiries, needs and problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consulted with customers regarding needs and addressed concerns.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Education
Associate of Science - Health Information Technology
Chattahoochee Technical College
Marietta, GASkills
- Data Entry
- Invoice Processing
- Administrative Support
- Social media knowledge
- Strong Problem Solver
- Customer Relationship Management (CRM)
- Positive Attitude
- Professional and mature
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Office Assistant
AP Drywall inc.
01.2023 - Current
Transportation Specialist
Elite Routez LLC.
02.2021 - Current
Associate of Science - Health Information Technology
Chattahoochee Technical College