Danyell Carmon
Kinston,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, while passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Wayne County Public Schools
04.2023 - Current
- Follow class plans left by the classroom teacher to continue student education and concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Customer Service Associate
Royalty Builders
Remote
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Correctional Officer III
Maury Correctional Institution
06.2022 - 06.2023
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Enforced rules and regulations to maintain order among inmates.
Public Safety Officer
Grady Memorial Hospital
12.2020 - 06.2022
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to those in need.
- Monitored criminal activity in community to identify suspicious activity.
Correctional Officer II
Maury Correctional Institution
04.2017 - 03.2020
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Enforced rules and regulations to maintain order among inmates.
Packing Handler
Sanderson Farms
Kinston, NC
09.2015 - 02.2017
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Maintained clean work areas for optimal food quality.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Followed plant safety procedures, rules, and regulations.
Education
Associate of Business Administration - Human Services Technology
Wayne Community College
Goldsboro, NC01.2025
GED -
Lenoir Community College
Kinston, NC09.2012
Skills
- Activity Management
- Classroom Management
- Relationship Building
- Special Education
- Positive Reinforcement
- Evidence Preservation
- Records Management
- Surveillance
- Crime Prevention
- Contraband Seizure
- Dispatch
- Emergency Response
- Safety
- Equipment Inspection
- OSHA Regulatory Knowledge
- Medical Testing
- Specimen Preparation
- Data Entry
- Patient Care
- HIPAA
- Medical Records Management
- Call Management
- Active Listening
- Customer Relations
- Technical Support
- Telephone Etiquette
- Microsoft Office
- Multitasking and Organization
- Customer Service
Certification
- Phlebotomy
- CPR/First Aid (AHA)
- CRC Silver
Timeline
Substitute Teacher
Wayne County Public Schools
04.2023 - Current
Customer Service Associate
Royalty Builders
03.2023 - Current
Correctional Officer III
Maury Correctional Institution
06.2022 - 06.2023
Public Safety Officer
Grady Memorial Hospital
12.2020 - 06.2022
Correctional Officer II
Maury Correctional Institution
04.2017 - 03.2020
Packing Handler
Sanderson Farms
09.2015 - 02.2017
Associate of Business Administration - Human Services Technology
Wayne Community College
GED -
Lenoir Community College