Danyella Myers
Summary
Dedicated healthcare leader of 9 years with 2 in a supervisory role. A proven track record in staff management & workflow optimization. Ready to make an immediate contribution to your organization.
Overview
26
26
years of professional experience
Work History
Supervisor
Newton Wellesley Hospital
Newton
12.2022 - Current
- Oversee daily operations of healthcare facility across two sites, ensuring efficient administrative support for nine doctors.
- Assist healthcare teams in delivering patient care safely & effectively for patients.
- Support physicians with ongoing treatment plans in collaboration with medical staff to enhance patient outcomes.
- Oversee staff performance to ensure adherence to ambulatory standards and operational efficiency.
- Assist with patient flow management throughout the facility by monitoring interactions between patients and staff.
- Facilitate team meetings with management & staff to address patient care issues and staff concerns.
- Collaborate with management to resolve misconduct matters effectively.
- Train new hires on company policies and procedures.
- Assist in conducting interviews for support staff positions along with development of corrective action plans for team members when needed.
- Oversee scheduling for providers, ensuring proper allocation of vacation, holiday, and personal time off.
- Manage payroll oversight for support staff, ensuring accurate recording of worked hours and lunch breaks.
Patient Coordinator III
Mass General Hospital
Boston
09.2015 - 11.2022
- Oversaw department administration to ensure efficient management of daily operations including workflows and efficient scheduling processes.
- Managed scheduling logistics for IVF team of providers and ensured accurate preparation of patient documentation for scheduled visits.
- Assisted in identifying and resolving issues within referral and billing processes in collaboration with financial staff.
- Facilitated resolution of insurance requirements to ensure compliance and risk management.
- Resolved patient inquiries and complaints by collaborating with practice leadership to implement effective solutions.
- Facilitated comprehensive training sessions for new patient coordinators.
Partner Relations Contact/ Prostate Health Ed. Network
PHEN
Quincy
03.2014 - 09.2015
- Supported the President with travel arrangements & administration for national meeting & conferences
- Acted as a travel liaison for external affiliates.
- Coordinated administrative projects & logistical support of annual events.
- Identified new sponsors & preserved existing partnerships by updating & maintaining sponsor profiles & records
- Assisted with grant writing & proposals
Sales/Vendor Specialist
Saks Fifth Avenue
Boston
09.2009 - 04.2013
- Provided excellent customer service experience for clients as their Personal Shopper, resolved customer issues, and provided prompt follow-up service
- Trained sales team and lead them to drive sales for the vendors
- Introduced customers to new products, managed monthly and seasonal sales performance for vendors, analyzed sales goals and wrote productivity reports to buyers and vendors
- Created and maintained client development reports, performed merchandising and floor moves for the vendors, and completed re-orders and transfers from other store.
Financial Aid Assistant, Financial Services
Northeastern University
Boston
04.2000 - 04.2008
- Advised students on the financial aid process, provided information on financial resources, maintained up-to-date student financial and personal information
- Researched and resolved complicated billing and financial aid issues under strict, regulated deadlines
- Reviewed financial aid award decisions and confidential documents for accuracy and provided notice of award allocations to students
- Operated multi-phone line system with over 200 calls per day
- Created and managed workflow schedules and phone shifts for the department and responsible for ordering all necessary office supplies
- Supervised multiple work-study students each semester.
Education
BA - HealthCare Administration
Northeastern University
A.A. - Communications
Pine Manor College
Skills
- Staff Management
- Decision-making
- Team building
- Conflict Resolution
- Quality improvement
Affiliations
MGH- DIVERSITY COMMITTEE, 2018, 2021 Teen Empowerment, Board of Directors, 1996 Teen Empowerment, Volunteer, 2009 Massachusetts Association of Student Financial Aid Administrators, Certified Member, 2007 Northeastern University Moral Committee, Elected Member, 2006, 2008
Timeline
Supervisor
Newton Wellesley Hospital
12.2022 - Current
Patient Coordinator III
Mass General Hospital
09.2015 - 11.2022
Partner Relations Contact/ Prostate Health Ed. Network
PHEN
03.2014 - 09.2015
Sales/Vendor Specialist
Saks Fifth Avenue
09.2009 - 04.2013
Financial Aid Assistant, Financial Services
Northeastern University
04.2000 - 04.2008
BA - HealthCare Administration
Northeastern University
A.A. - Communications
Pine Manor College