Summary
Overview
Work History
Education
Skills
Timeline
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Danyelle Greenwood

Las Vegas,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

VIP Services Representative

Bellagio Hotel And Casino
Las Vegas, NV
10.2021 - 03.2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided ongoing guest service.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cocktail Server

Night Owl Bar
Valencia, CA
01.2021 - 09.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Applied comprehensive knowledge of wine, specialty drinks and beer to increase daily beverage sales.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Anticipated guest needs and provided proactive service.

Hostess

Hollywood Park Casino
Los Angeles, CA
06.2018 - 10.2019
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Improved operations through consistent hard work and dedication.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Server

Chili's Bar And Grill
Porterville, CA
01.2018 - 12.2018
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

No Degree - Bartending/Cocktails

National Bartenders School And Staffing
Los Angeles, CA

No Degree - Business

Santa Monica College
Santa Monica

Skills

  • Creative Problem Solving
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty

Timeline

VIP Services Representative

Bellagio Hotel And Casino
10.2021 - 03.2022

Cocktail Server

Night Owl Bar
01.2021 - 09.2021

Hostess

Hollywood Park Casino
06.2018 - 10.2019

Server

Chili's Bar And Grill
01.2018 - 12.2018

No Degree - Bartending/Cocktails

National Bartenders School And Staffing

No Degree - Business

Santa Monica College

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Danyelle Greenwood