Lesli Menez
Las Vegas,NV
Summary
Currently enrolled at EMS training center for my Emt certificate .I am service-oriented and resourceful with in-depth clinical skills and assessment training. Strong leader and problem-solver dedicated to provide and complete the best customer service. Independent decision-making skills for service excellence.
Overview
5
5
years of professional experience
Work History
VIP Services Representative
The Strat
11.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Agent
Sahara Hotel And Casino
07.2021 - 11.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Dispatch Operator /Company Representative
Life Trans Medical Transportation
07.2020 - 07.2021
- Managed dispatching our transport vehicles to the correct medical facilities in a timely matter
- overseen vehicles medical supply stocked for patient care
- Prioritizing Calls Based on Urgency and Importance.
- Computer Aided Dispatch System
- Answered non-emergency calls and provided routine non-technical information upon request and referred all other questions to the proper person or agency
- Completed data entry for each technician before completing time efficient customer focused routing schedule.
- Trained and provided guidance to new dispatch team and communication team to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Phlebotomist/Lab Assistant Receptionist
American Toxicology Inc.
12.2018 - 01.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
Education
Phlebotomist Certificate - Phlebotomy
Phlebotomy Learning Center of Las Vegas
2110 E Flamingo Rd #155, Las Vegas, NV 8911905.2018
High School Diploma -
Valley High School
Las Vegas, NV04.2016
Skills
- First-Tier Technical Support
- CPR AHA certified
- BLS
- Patient health care
- Teamwork
- Communication skills
- Time management skills
- Critical thinking and problem-solving skills
Bilingual
English/Spanish
Timeline
VIP Services Representative
The Strat
11.2022 - Current
Front Desk Agent
Sahara Hotel And Casino
07.2021 - 11.2022
Dispatch Operator /Company Representative
Life Trans Medical Transportation
07.2020 - 07.2021
Phlebotomist/Lab Assistant Receptionist
American Toxicology Inc.
12.2018 - 01.2020
Phlebotomist Certificate - Phlebotomy
Phlebotomy Learning Center of Las Vegas
High School Diploma -
Valley High School
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