Danyily Zeron Yanes
Westbury,NY
Summary
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills. Efficiently used Microsoft Excel to organize business data and reports.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Manager
Bagel Boss - Carle Place
Carle Place, NY
05.2019 - 12.2023
- Organized and maintained filing systems for sensitive documents.
- Assisted customers with inquiries and feedback.
- Monitored customer service performance against established standards.
- Conducted performance reviews for customer service staff.
- Answer phone calls or any customer questions either on the phone or on the store.
- Implemented processes to ensure accurate and efficient order fulfillment.
Crew Leader
Westbury Manor
Westbury, NY
04.2018 - 04.2019
- Promoted high customer satisfaction with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Westbury High School
Old Westbury, NY06-2018
Associate of Applied Science - Radiology Technician
Nassau Community College
Garden City, NYSkills
- Microsoft excel
- Computer-savvy
- Customer engagement
- Team development
- Positive and constructive feedback
- Skilled multi-tasker
- Customer service
- Work effectively in team environment
Certificates
- American Red Cross - Adult and Pediatric First Aid/CPR/AED
- Nassau Community College- Bloodborne Pathogens
Language
- English and Spanish
Timeline
Assistant Customer Service Manager
Bagel Boss - Carle Place
05.2019 - 12.2023
Crew Leader
Westbury Manor
04.2018 - 04.2019
High School Diploma -
Westbury High School
Associate of Applied Science - Radiology Technician
Nassau Community College
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