Danyinet Melendez
Allentown,PA
Summary
Dynamic professional with a proven track record at Two Men One Truck, excelling in customer service and critical thinking. Expert in resolving high-stress situations, leading to increased customer loyalty and repeat business. Skilled in active listening and call center operations, significantly enhancing customer satisfaction and retention. Demonstrates exceptional ability to prioritize customer needs and drive sales through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Two Men One Truck
Allentown Pa
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Associate
T-Mobile
Allentown, PA
02.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Graduate Certificate -
William Allen High School
Allentown, PA06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Scheduling
- Follow-up skills
- Prioritization
- Product sales
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Two Men One Truck
01.2023 - Current
Sales Associate
T-Mobile
02.2022 - 12.2023
Graduate Certificate -
William Allen High School