Danytza Serna
Tolleson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Anxious to obtain a employee experience leader opportunity to help build a team while achieving company goals.
Overview
3
3
years of professional experience
Work History
Sales Manager
Ralph Lauren
Glendale, AZ
05.2023 - Current
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Tracked and analyzed key quantitative metrics and business trends relating to customers.
- Developed and implemented merchandising strategies to maximize product sales.
Brand Ambassador
Ralph Lauren
Glendale, AZ
08.2021 - 05.2023
- Trained new team members in cash register operation, stock procedures and customer services.
- Increased customer service by establishing strong brand representations.
- Maintained professionality and efficiency while working closely with leadership.
Sales Associate
Kohl's
Tolleson, AZ
08.2020 - 01.2021
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Some College (No Degree) - Medical Assisting
Carrington College - Phoenix
Phoenix, AZSkills
- Customer Service
- Sales Team Training
- Performance Management
- KPI Analysis
- Excellent Communication Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Manager
Ralph Lauren
05.2023 - Current
Brand Ambassador
Ralph Lauren
08.2021 - 05.2023
Sales Associate
Kohl's
08.2020 - 01.2021
Some College (No Degree) - Medical Assisting
Carrington College - Phoenix