Daphene St.Jacques
Orlando
Overview
8
8
years of professional experience
Work History
Flight Attendant
JetBlue Airways, JFK International Airport
05.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Customer Care Agent
Hilton Grand Vacations
03.2017 - 01.2023
- Handled guest inquiries and resolved issues related to their timeshare bookings.
Customer Service Representative
Convergys
08.2016 - 03.2017
- Customer service for a cable TV company for charter assisting customers with service
- Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
- Reporting/escalating issues through the appropriate channels
- Effectively communicate information with customers and team members
- Diagnosing and providing a path to resolve various technical issues
Education
High school diploma -
Oak ridge high school
Orlando, FL01.2013
Skills
- Call Center
- Fast learner
- Highly dependable
- Excellent attention to details
Additional Information
Bilingual, Haitian Creole
Timeline
Flight Attendant
JetBlue Airways, JFK International Airport
05.2023 - Current
Customer Care Agent
Hilton Grand Vacations
03.2017 - 01.2023
Customer Service Representative
Convergys
08.2016 - 03.2017
High school diploma -
Oak ridge high school
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