Daphne Battista
Watertown,NY
Overview
47
47
years of professional experience
Work History
Information Technology Specialist
Watertown City School District
Watertown, NY
08.2006 - 01.2024
- Managed IT support for internal teams.
- Coordinated with teams to enhance technology processes.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided training sessions for staff on new software and tools.
- Resolved technical issues promptly to minimize downtime for users.
- Integrated new hardware and software solutions to enhance system functionality.
Provided technical support to resolve user issues efficiently. - Maintained documentation of IT procedures and troubleshooting guides.
- Resolved complex problems by troubleshooting hardware and software applications.
- Maintained inventory records of all installed equipment.
Typist
Watertown City School District
Watertown, NY
08.1996 - 08.2006
- Assisted in preparing reports and presentations for school meetings.
- Typed and formatted letters, memos, reports, statements, forms and other documents from rough drafts computer.
- Maintained confidentiality of sensitive student information and records.
- Entered data into computer systems accurately and quickly.
- Created spreadsheets to record data as directed by supervisor.
- Organized files according to established procedures.
- Retrieved information from files when requested by staff members or customers.
- Answered telephone inquiries in a professional manner.
- Provided administrative support to departments within the organization.
- Assisted with mailings by addressing envelopes and preparing packages for shipment.
- Greeted visitors professionally upon arrival at reception area.
Assistant Computer Programer
Jefferson Data Processing Dept
Watertown, NY
09.1979 - 03.1983
- Developed and launched innovative computer programs
- Revamped existing computer programs to conform to updated standards
- Completed training on new mainframes
Bookkeeper
St. Lawrence Freightways/Penguin Truck company
Watertown, NY
08.1976 - 08.1979
- Systematized files and completed all filing procedures.
- Managed accounts receivable and payable
- Handled phone calls, delivering efficient customer service and information
- all essential office responsibilities needing execution
Education
Bachelor of Science - Information Technology
Empire State College
Watertown, NY06-2009
Associate of Applied Science - Networking
Jefferson Community College
Watertown, NY06-2007
Associate of Applied Science - Data Processing
Jefferson Community College
Watertown, NY06-1976
Skills
- Technical support
- Network troubleshooting
- Documentation management
- Software configuration
- System installation
- Problem solving
- Effective communication
- Time management
- Attention to detail
Timeline
Information Technology Specialist
Watertown City School District
08.2006 - 01.2024
Typist
Watertown City School District
08.1996 - 08.2006
Assistant Computer Programer
Jefferson Data Processing Dept
09.1979 - 03.1983
Bookkeeper
St. Lawrence Freightways/Penguin Truck company
08.1976 - 08.1979
Bachelor of Science - Information Technology
Empire State College
Associate of Applied Science - Networking
Jefferson Community College
Associate of Applied Science - Data Processing
Jefferson Community College
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