Daphne Biagas
Orlando,FL
Summary
Organized and detail-oriented individual with passion for travel and aviation. Collaborates with fellow professionals to promote stimulating working environment. Offers strong organizational and time management skills.
Overview
16
16
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
04.2023 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Answered passenger questions and provided solutions to issues arising during flights.
Care Coordinator
Baptist Health Medical Center
03.2022 - 04.2023
- Collaborate with team members among 202-4YOU to bring in over 5,000 new patients to the Baptist Health Primary Care System in FY '22 through consistent patient outreach with approximately 90% telephone work
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Referral Coordinator/Team Leader
UF Health Shands Hospital
04.2019 - 03.2022
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
Chiropractic Office Assistant
Reid Physicians Group
07.2012 - 04.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used ACOM to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Operations Specialist
US Navy
02.2009 - 10.2011
- Maintain a Secret clearance
- Provide strategic plotting for warfare areas, weapons control and navigation; operate surveillance radars, identification equipment, communications equipment, and associated Command and Control equipment
- Interpret and evaluate radar presentations and tactical situations and make recommendations to senior leadership
- Apply current procedures and doctrine to CIC/CDC operations as specified by Joint/Allied/U.S. Navy publications and instructions
Education
No Degree - Medical Insurance Billing
UNITED EDUCATION INSTITUTE
Jacksonville, FL08.2011
High School Diploma -
LEE COUNTY SENIOR HIGH
Sanford NC05.2005
Skills
- Teamwork and collaboration
- Time management
- Flexability
- Relationship Building and Management
- Attention to detail
Hobbies
Mentoring and tutoring students grade 6-12.
1:1 Math tutor
Teen Ministry
Traveling
Timeline
Flight Attendant
Spirit Airlines Inc.
04.2023 - Current
Care Coordinator
Baptist Health Medical Center
03.2022 - 04.2023
Referral Coordinator/Team Leader
UF Health Shands Hospital
04.2019 - 03.2022
Chiropractic Office Assistant
Reid Physicians Group
07.2012 - 04.2019
Operations Specialist
US Navy
02.2009 - 10.2011
No Degree - Medical Insurance Billing
UNITED EDUCATION INSTITUTE
High School Diploma -
LEE COUNTY SENIOR HIGH