Daphne Bradick
Bartlett,TN
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Corporate Planning Network
Memphis, TN
10.2023 - 11.2024
- Processed FSA and HRA claims and approved debit card transactions.
- Provided accurate product information and services to customers.
- Promoted high customer satisfaction by resolving problems with excellent service.
Customer Service Representative
Building Plastics Inc
Memphis, TN
09.2012 - 02.2023
- Handled high volume inquiries.
- Processed orders and collected payment.
- Distributed corporate correspondence.
- Maintained detailed records of customer interactions comments for future reference.
- Promoted products and services to customers during service, account management and orders.
- Trained newly hired top talent to fill key positions and maximize productivity.
Operations Manager
Aculink Mortgage Solutions, LLC
Tampa, FL
02.2005 - 08.2009
- Implemented policies and standard operating procedures.
- Managed quality control, customer service and logistics.
- Monitored and improved efficiency of processes.
- Improved team performance and customer service satisfaction.
- Trained newly hired top talent to fill key positions and maximize productivity.
Customer Service Representative
NCFAS
Memphis, TN
11.2002 - 01.2005
- Developed strong client relationships by providing assistance and support.
- Assisted customers with product selection and technical support.
- Resolved customer complaints promptly. and efficiently.
Education
Bachelor of Arts - Foreign Languages And Literatures
University of Memphis
Memphis, TN05-2012
Bachelor of Science - Psychology
University of Memphis
Memphis, TN05-2012
Some College (No Degree) - Communication And Computer Literacy
Seminole Community College
Orlando, FL05-2008
Diploma - English Literature, Foreign Language
Bartlett High School
Memphis, TN01.1999
Skills
- Microsoft Word
- Excel
- Publisher
- PowerPoint
- Type 60 wpm
- 10-key
- Excellent customer service
- Order management
- Payment processing
- Quality assurance
- Team training
- Data entry accuracy
- Attention to detail
- CRM software proficiency
Interests
- Family
- Photography
- Travel
References
Available upon request
Timeline
Customer Service Representative
Corporate Planning Network
10.2023 - 11.2024
Customer Service Representative
Building Plastics Inc
09.2012 - 02.2023
Operations Manager
Aculink Mortgage Solutions, LLC
02.2005 - 08.2009
Customer Service Representative
NCFAS
11.2002 - 01.2005
Bachelor of Arts - Foreign Languages And Literatures
University of Memphis
Bachelor of Science - Psychology
University of Memphis
Some College (No Degree) - Communication And Computer Literacy
Seminole Community College
Diploma - English Literature, Foreign Language
Bartlett High School
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