Daphne Dampman

• Client Acquisition & Relationship Management:
  Developed and maintained strong relationships with referral sources, physicians, discharge planners, and case managers to drive patient admissions and revenue growth.
• Sales Strategy & Market Expansion:
  Identified and pursued new business opportunities by analyzing market trends and implementing targeted sales strategies to increase territory penetration and brand visibility.
• Referral Pipeline Management:
  Managed and nurtured a robust referral pipeline, ensuring consistent communication and follow-up to convert leads into long-term client relationships.
• Performance Tracking & Goal Achievement:
  Consistently exceeded sales targets by monitoring key performance indicators (KPIs), analyzing referral patterns, and adjusting strategies to optimize results.
• Education & Service Promotion:
  Delivered engaging presentations to healthcare professionals and community organizations to promote agency services and ensure awareness of available home healthcare solutions.
• Collaboration with Clinical Teams:
  Partnered closely with clinical staff to ensure seamless patient transitions from hospital to home, enhancing patient satisfaction and outcomes.
• Compliance & Documentation:
  Maintained accurate records of referral activity, sales efforts, and client interactions in accordance with company policies and regulatory requirements.
• Training & Mentorship:
  Provided guidance and training to new team members, ensuring alignment with company sales objectives and best practices.
• Problem Solving & Issue Resolution:
  Addressed client concerns promptly, coordinating with internal teams to resolve service issues and ensure high-quality patient care.
• Market Analysis & Competitive Intelligence:
  Conducted regular market analysis to assess competition, identify gaps in service offerings, and develop strategies to maintain a competitive edge.

Managed administrative tasks, marketing strategies, and advertising to promote senior healthcare services and community culture. Delivered presentations and coordinated CEU seminars to strengthen partnerships and industry knowledge. Oversaw the admissions process, including contract signing, deposit collection, and resident pre-qualification. Worked closely with residents and families to ensure a smooth transition and positive experience. Cultivated relationships with Berks County leaders, hospitals, and healthcare providers, driving referral growth. Increased resident census by 92% within six months, resulting in significant revenue growth.

Managed client contracts, direct patient care, weekly visits, and coordinated hospice services, transportation, and doctor’s appointments. Recruited senior clients, hired and scheduled healthcare staff, and handled training. Oversaw administrative documents and PA Department of Health compliance, marketing distribution, and office operations.

Promoted services through radio programs, speaking engagements, and public health fairs. Built relationships with hospitals, physician offices, the Chamber of Commerce, and senior organizations, leading to business partnerships with The Highlands, Berks Encore, and Reading Health System. Conducted competitive analysis, driving a 105% increase in clientele within the first fiscal year. Organized staff events to boost team morale.

• Volunteer Program Oversight: Designed and managed a comprehensive volunteer program to enhance resident experiences.
• Recruitment & Retention: Recruited, trained, and retained a diverse volunteer base, boosting participation and satisfaction.
• Budget & Financial Management: Developed and managed departmental budgets, ensuring cost-effective operations.
• Reporting & Analysis: Prepared detailed monthly and annual reports for the CEO and Board of Directors, highlighting program impact and financial performance.
• Youth Program Development: Created and led a successful summer youth program, fostering intergenerational engagement.
• Compliance & Process Improvement: Ensured policy compliance and implemented process improvements.
• Community Outreach: Built partnerships with local organizations to expand program reach and impact.
• Event Coordination: Planned volunteer recognition events and training sessions.
• Team Leadership: Mentored staff and promoted collaboration.