Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Daphne Gorbaran

Miami,FL

Summary

Dynamic and detail-oriented professional with proven expertise in records maintenance and verbal communication, honed across roles at Dr. Michael Feldman's office and others. Excelled in patient registration and delivering exceptional customer service, significantly enhancing office efficiency. Skilled in managing sensitive information with utmost confidentiality and courtesy.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Dr. Michael Feldman
Miami, FL
08.2024 - Current
  • Completed relevant insurance and other claim forms.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Protected patients by observing strict HIPAA guidelines.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Checked patients in and out for appointments and collected co-payments.

Front Desk Receptionist

Massage Envy The Falls
Miami, Florida
12.2023 - 08.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously

Front of House Team Member

Diced
Miami
08.2023 - 12.2023
  • Greeted guests and managed seating arrangements
  • Assisted in taking orders and ensured accurate delivery of food items to customers
  • Maintained cleanliness of dining area, including tables, chairs, floors, and windows
  • Provided customer support with menu selection and answered questions about specials or other restaurant offerings

Education

High School Diploma -

John A Ferguson
Miami, FL
06.2024

Skills

  • Records maintenance
  • Appointment Scheduling
  • Organization
  • Verbal and written communication
  • Courteous and Professional
  • Medical office administration
  • Patient registration
  • Telephone etiquette

Languages

Spanish, Bilingual

Languages

English
Professional
Spanish
Professional

Timeline

Medical Receptionist

Dr. Michael Feldman
08.2024 - Current

Front Desk Receptionist

Massage Envy The Falls
12.2023 - 08.2024

Front of House Team Member

Diced
08.2023 - 12.2023

High School Diploma -

John A Ferguson

Similar Profiles

CREATE PROFILE
Daphne Gorbaran