Daphne Jackins
Lululemon Athletica
New York,NY
8
years of professional experience
Positive results-oriented professional with over four years of experience in retail and food guest services and operational management. Expertise in staff development, decision-making, and complex problem-solving, leading to significant improvements to ensure consistent positive guest experiences and service quality.
Work History
Guest Experience Lead
3 Years 2 Months- Led team in delivering outstanding guest experiences through tailored service and product knowledge.
- Managed and created training initiatives aimed at fostering consistent positive guest experience and improving overall service quality.
- Analyzed guest experience data to identify trends and recommend actionable improvements.
- Conducted comprehensive store visits and walkthroughs with upper management, including board of directors and CEO, to showcase flagship store operations.
Shift Manager
4 Years 4 Months- Supervised daily operations over two locations to ensure efficient workflow and high-quality service.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Conducted regular performance evaluations, providing constructive feedback and growth opportunities for staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with back of house staff to streamline food preparation processes for timely service.
Education
Bachelor of Fine Arts - Musical Theatre
- Summa Cum Laude graduate
- Teacher's Assistant
Skills
Guest experience
Staff training and development
Staff management
Complex Problem-solving
Guest feedback analysis
High-traffic environments
Exceptional communication
Timeline
Guest Experience Lead
Lululemon Athletica
06.2023 - CurrentRead More
Shift Manager
Kung Fu Tea
09.2018 - 01.2023Read More
Long Island University Post
Bachelor of Fine Arts from Musical Theatre
Read More