Daphne Key
Prosper
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receptionist
Prestonwood Christian Academy
11.2019 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and families professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding students, staff and parents
- Responded to inquiries from callers seeking information.
- Addressed potential and current family's problems and complaints.
- Input daily attendance information into office database for 400 + student school.
- Retrieved and disseminated information from computer databases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received and distributed lunches daily to students from our Food Vendors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Communication Coordinator
Life-Changing Faith Christian Fellowship
03.2016 - Current
- Managed all of the contact data for church members
- Managed and updated an Excel spreadsheet and a church management system.
- Prepare and send out weekly announcements for the church by email
- Prepare and send out weekly text message reminders to members
- Prepare and send out emails to the church regarding upcoming events
Christian Counselor
God's Will, God's Way Christian Counseling
11.2015 - 04.2021
- Initiated and developed treatment planning goals through contact with clients.
- Maintained safe and therapeutic physical environment for clients.
- Developed, coordinated and documented individual program planning according to specific client needs.
- Maintained client files according to program standards.
- Incorporated Christian Values and the Bible into each session
- Evaluated behavioral and emotional needs of clients and family members.
Payment Recovery Supervisor
GEICO, Government Employees Insurance
01.2013 - 10.2015
- Managed a team of payment recovery associates.
- Coached performance and managed people
- Managed schedules for the team
- Presented team results at meetings via PowerPoint and Excel.
- Received and handled supervisor calls from customers.
- Managed recovering funds from responsible parties.
Claims Service Representative Supervisor
GEICO, Government Employees Insurance
01.2008 - 01.2013
- Managed a team of 10-12 telephone claims adjusters.
- Coached performance and managed people.
- Managed the schedules of the team
- Presented team results at meetings via PowerPoint presentations and Excel.
- Received and handled supervisor calls from customers.
- Handled and managed disputes between associates and disputes between customers and associates.
Continuing Unit Examiner
GEICO, Government Employees Insurance
07.2005 - 01.2008
- Handled the insured and third-party lawsuits, fatality claims, serious injury claims, coverage issues, policy limits issues by phone and in person.
- Attended trials, depositions and mediations in person.
- Worked closely with Geico attorneys and third-party attorneys
Telephone Claims Representative II
GEICO, Government Employees Insurance
02.2003 - 07.2005
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled liabilty disputes and First and Third Party injury claims by phone.
- Took recorded statements to determine liability
- Investigated third-party injury claims and evaluated those claims for settlement offers.
- Negotiated settlements with third parties to resolve claims
- investigated coverage issues.
Telephone Claims Representative I
GEICO, Government Employees Insurance
07.2000 - 02.2003
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Bachelor of Arts - Political Science
The University of Texas At Arlington
Arlington, Texas, TXSkills
- Multi-line telephone skills
- Security awareness
- Multi-tasking
- Conflict resolution on the phone and in person
Certification
Therapon Christian Counseling Certification
Timeline
Receptionist
Prestonwood Christian Academy
11.2019 - Current
Communication Coordinator
Life-Changing Faith Christian Fellowship
03.2016 - Current
Christian Counselor
God's Will, God's Way Christian Counseling
11.2015 - 04.2021
Payment Recovery Supervisor
GEICO, Government Employees Insurance
01.2013 - 10.2015
Claims Service Representative Supervisor
GEICO, Government Employees Insurance
01.2008 - 01.2013
Continuing Unit Examiner
GEICO, Government Employees Insurance
07.2005 - 01.2008
Telephone Claims Representative II
GEICO, Government Employees Insurance
02.2003 - 07.2005
Telephone Claims Representative I
GEICO, Government Employees Insurance
07.2000 - 02.2003
Bachelor of Arts - Political Science
The University of Texas At Arlington