Daphne Lopez-Saenz
Lawrenceville,GA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged exceptional customer service and multitasking abilities at Triad Mechanical Inc. and Rancho Viejo Cantina. Achieved significant improvements in client satisfaction and operational efficiency by implementing advanced sales techniques and maintaining a professional appearance. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
5
5
years of professional experience
Work History
Server
Rancho Viejo Cantina and Terrance
07.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Receptionist
Triad Mechanical Inc.
07.2019 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Organized, maintained and updated information in computer databases.
Education
Master Cosmetology - Cosmetology
Keune Academy By 124
Lawrenceville, GA12.2024
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Clear Communication
- Hair Coloring and Highlighting
- Bleaching, dyeing, and tinting
- Men and women haircuts
- Guest Engagement
- Professional Appearance
- Sales Techniques
- Customer/Client relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Rancho Viejo Cantina and Terrance
07.2023 - 07.2024
Receptionist
Triad Mechanical Inc.
07.2019 - 01.2022
Master Cosmetology - Cosmetology
Keune Academy By 124
High School Diploma -
Central Gwinnett High School
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