Daphne McCall
Panama City,USA
Summary
“Try not to become a man of success, but rather try to become a man of value."-Albert Einstein
Overview
21
21
years of professional experience
Work History
Correctional Officer
Gulf Correctional Institution- Annex
Wewahitchka, FL
03.2023 - Current
- Established trust through unwavering consistency, respectful interactions, and maintaining a polished professional presence.
- Oversaw activities during escorts, meals, and visitation periods.
- Demonstrated effective interpersonal skills while engaging with new officers, visitors, and staff.
- Establish and maintain a secure environment through annual training, random searches, and precise reporting.
- Executed hospital duties, transports, and roving tasks in accordance with facility regulations.
- Identified threats rapidly and executed critical decision-making while managing high-risk inmate populations.
Fire-Watcher/Care of Ship/Combo Welder
Eastern Shipbuilding Group
Panama City, FL, US
10.2021 - 07.2022
- Supervised welding activities to ensure fire prevention and safety compliance.
- Implemented protective measures for equipment by utilizing fire cloth and constructing custom boxes.
- Improved daily housekeeping and line control operations to ensure a safe and efficient work environment.
- Executed fabrication, installation, and welding of brackets, flanges, hangers, and pipes in 6G position.
- Completed inspections and finalized repairs to streamline processes and aligned with operational targets.
Driver
zTrip
Pensacola, FL, US
12.2020 - 05.2021
- Maintained routine vehicle maintenance and upkeep to ensure optimal performance and safety.
- Developed and sustained strong relationships with loyal clients.
- Coordinated appointment schedules and optimized route planning to maximize productivity.
- Provided exceptional customer service by resolving passenger inquiries and concerns.
- Executed timely delivery of equipment to healthcare facilities, ensuring optimal condition upon arrival.
Waitress/Server
Waffle House
Pensacola, FL, US
07.2011 - 09.2012
- Provided exceptional service by welcoming guests and presenting featured menu items.
- Oversaw meal preparation and rectified discrepancies to uphold company integrity.
- Ensured accurate register balancing at shift conclusion.
- Supported onboarding processes for new hires to improve retention rates.
- Coordinated maintenance scheduling to ensure compliance with OSHA standards. Conducted regular inventory assessments to ensure stock accuracy and availability.
Oil Response Worker
Plant Performance Services LLC
Pensacola, FL, US
05.2010 - 11.2010
- Adhered to safety protocols through proper use of personal protective equipment (PPE) during operations.
- Collaborated with team members to achieve project objectives and enhance overall performance.
- Operated essential tools and equipment to support daily tasks. Regularly lifted and transported items weighing up to 50 lbs.
- Performed meticulous removal of oil and debris to restore environmental integrity of coastal regions.
Volunteer
Gateway Outreach Super Thrift
Pensacola, FL, US
12.2009 - 05.2010
- Established systematic organization of unpacked merchandise, ensuring a well-stocked and visually appealing sales floor.
- Responded to customer inquiries, delivering accurate information and enhancing service experience.
Cashier/Customer Service
Wal-Mart Super Center
Pensacola, FL, US
12.2005 - 05.2008
- Executed efficient grocery bagging to enhance customer service and maintained cleanliness of work area.
- Managed cash register operations and processed diverse payment methods.
- Administered refund and credit transactions with the aim of maintaining financial accuracy and fostering customer trust.
Telemarketer/Sales
Pensacola News Journal (Gannett)
Pensacola, FL, US
10.2004 - 11.2006
- Cultivated relationships and promoted services through strategic inbound and outbound calling.
- Customized services to align with client needs while consistently achieving sales quotas.
- Managed comprehensive records of contact accounts and orders.
Education
Welding Technology Certification -
George Stone
Pensacola, FL01.2019
Certification - Cosmetology
Pensacola State College
Pensacola, FL01.2009
High School Diploma -
Pensacola State College
01.2004
Skills
- Reliable
- Ethical
- Focused
- Proactive
- Tenacious
- Influential
- Practical
Assessments
- Mechanical Knowledge, Highly Proficient
- Construction Safety, Expert
- Interstate Truck Driving, Proficient
- Attention to Detail, Proficient
- Delivery Driver, Highly Proficient
- Workplace Safety, Highly Proficient
Awards
- Officer of the Month, 2025
- Poetry Contest (2nd Place), 2022
- Florida Ready to Work (Silver), 2019
- Essential Soft Skills Award, 2019
Timeline
Correctional Officer
Gulf Correctional Institution- Annex
03.2023 - Current
Fire-Watcher/Care of Ship/Combo Welder
Eastern Shipbuilding Group
10.2021 - 07.2022
Driver
zTrip
12.2020 - 05.2021
Waitress/Server
Waffle House
07.2011 - 09.2012
Oil Response Worker
Plant Performance Services LLC
05.2010 - 11.2010
Volunteer
Gateway Outreach Super Thrift
12.2009 - 05.2010
Cashier/Customer Service
Wal-Mart Super Center
12.2005 - 05.2008
Telemarketer/Sales
Pensacola News Journal (Gannett)
10.2004 - 11.2006
Certification - Cosmetology
Pensacola State College
Welding Technology Certification -
George Stone
High School Diploma -
Pensacola State College