Daphne Mendoza
Chicago,IL
Summary
Goal-oriented professional well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
Found Chicago Boarding and Training
Chicago, Il
04.2024 - 07.2025
- Performed administrative tasks such as preparing weekly graduate packets, preparing quarterly sales reports, and updating licenses.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Managed customer complaints and rectified issues to complete satisfaction.
Spa Coordinator
Glo Tanning
Dayton, Ohio
09.2022 - 01.2025
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Suggested membership programs for frequently returning customers.
- Greeted guests and members upon arrival to create positive first impressions.
- Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
- Ensured compliance with safety regulations by conducting regular inspections of equipment used during treatments.
Front Desk Coordinator
Found Chicago Boarding and Training
Chicago, IL
05.2022 - 08.2022
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained cleanliness of front lobby area.
Education
Bachelor of Arts - Communications
University of Dayton
Dayton, OH08-2025
Skills
- Time management
- Guest services
- Business correspondence
- Oral and written communications
- Customer service
References
References available upon request.
Timeline
Front Desk Coordinator
Found Chicago Boarding and Training
04.2024 - 07.2025
Spa Coordinator
Glo Tanning
09.2022 - 01.2025
Front Desk Coordinator
Found Chicago Boarding and Training
05.2022 - 08.2022
Bachelor of Arts - Communications
University of Dayton
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