Daphne Murchison
Musella,GA
Summary
Dedicated Transfer Evaluation Specialist talented at processing high volumes of error-free transactions and meeting departmental goals. Offering more than 15 years of experience in higher education. Proficient in managing and processing high volume transcript evaluations. Establishing and maintaining good working relationships with supervisors as well as with other employees.
Overview
17
17
years of professional experience
Work History
Transfer evaluation specialist
08.2021 - Current
- Evaluate transferable credits from academic transcripts from other institutions and international transcripts
- Use TES as a resource to determine equivalency
- Research and process transfer credit reconsideration requests
- Process CLEP, AP, & PLA credit
- Assist with other Registrar Office tasks as needed.
Customer service representative
08.2007 - 08.2021
- Receptionist for the Registrar Office and provided excellent customer service
- Process academic transcript requests while adhering to legal FERPA guidelines
- Directed telephone calls to the appropriate staff member
- Ensured all customer service forms are replenished
- Processed all requests for change of majors including online request
- Updated name and address changes
- Assisted students with enrollment verifications
- Processed Immunization requests and removed holds
- Processed student eligibility status report and managed/ordered office supplies.
Education
Associate of Arts -
Middle Georgia State University
12.2021
Receptionist technical certificate -
Central Georgia Technical College
09.2006
Skills
- Knowledgeable of the university, USG and transfer policies and procedures, and catalog
- Excellent communication skills, both verbal and written
- Proficient in MS Office Suite
- Attention to details and accuracy
- Exceptional organization and problem-solving skills
- Ability to collaborate effectively with other team members, institutions, students, and faculty
- Data Interpretation
- Decision-Making
Accomplishments
15 Year Service Award at Middle Georgia State University
Timeline
Transfer evaluation specialist
08.2021 - Current
Customer service representative
08.2007 - 08.2021
Associate of Arts -
Middle Georgia State University
Receptionist technical certificate -
Central Georgia Technical College
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