Daphne Noel
Winston-Salem,NC
Summary
Dedicated assistant manager with expertise in enhancing customer satisfaction and resolving concerns efficiently. Proven ability to optimize workflows and foster team dynamics.
Overview
24
24
years of professional experience
Work History
Assistant Manager
American Flag Storage
Winston-Salem, NC
08.2015 - Current
- Directed daily operations to optimize workflow efficiency and ensure compliance with company policies.
- Facilitated professional development for staff, resulting in improved team dynamics and effectiveness.
- Assessed customer insights to improve service quality and effectively resolve concerns.
- Enhanced customer satisfaction by efficiently addressing and resolving complaints and inquiries.
- Directed onboarding sessions for new employees to enhance their transition and role proficiency.
- Utilized customer service skills and industry knowledge to effectively resolve issues and foster customer loyalty.
Assistant Produce Manager
Harris Teeter
Winston-Salem, NC
05.2002 - 02.2014
- Supervised daily operations of produce department, ensuring optimal freshness and quality standards.
- Trained and mentored staff on best practices for inventory management and customer service.
- Developed promotional displays to enhance product visibility and increase sales engagement.
- Assisted customers with produce questions.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Psychology
High Point University
High Point, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
American Flag Storage
08.2015 - Current
Assistant Produce Manager
Harris Teeter
05.2002 - 02.2014
No Degree - Psychology
High Point University