Daphne Taylor
Rex,GA
Summary
Dynamic and results-driven professional with extensive experience at Federal Express, excelling in customer service and conflict resolution. Proven track record of enhancing customer satisfaction through tailored solutions and expert problem-solving. Skilled in CRM software, consistently surpassing performance goals while fostering positive relationships and driving operational improvements.
Overview
20
20
years of professional experience
Work History
Sr. Customer Service Agent
Federal Express
09.2015 - Current
- Participated in cross-functional projects to enhance overall business operations, contributing valuable insights from a customer service perspective.
- Served as an escalation point for challenging cases, applying expert problem-solving abilities to reach favorable outcomes for both customers and the company.
- Boosted positive feedback from customers through attentive listening, empathy, and tailored solutions.
- Regularly exceeded performance goals by prioritizing tasks, managing time effectively, and remaining focused on delivering exceptional customer experiences.
Instructional Assistant
Dubois Integrity Academy
10.2021 - 05.2024
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Handler
Federal Express
09.2005 - 02.2014
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
Education
Bachelor of Science - Office Administration
Florida Agricultural And Mechanical University
Tallahassee, FL01-1985
Skills
- Customer service
- Conflict resolution
- CRM software
Timeline
Instructional Assistant
Dubois Integrity Academy
10.2021 - 05.2024
Sr. Customer Service Agent
Federal Express
09.2015 - Current
Handler
Federal Express
09.2005 - 02.2014
Bachelor of Science - Office Administration
Florida Agricultural And Mechanical University
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