Daphne Villegas

• Managed financial transactions and maintained accurate records for patient billing.
• Collaborated with dental team to ensure timely insurance claim submissions.
• Developed reports on financial performance to support decision-making processes.
• Explained insurance benefits, fees and procedures to patients.
• Contacted insurance carriers to discuss policies and individual patient benefits.
• Submitted claims to insurance companies on the same day as patient treatment.
• Answered questions over phone and in-person regarding billing, scheduling and treatment.
• Provided treatment plans so patients understand their estimated portions and insurance coverage.

• Managed patient scheduling and appointment reminders to enhance office efficiency.
• Assisted with patient intake procedures to ensure accurate data collection.
• Coordinated insurance verification processes for seamless patient service.
• Engaged with patients to ensure comfort and satisfaction during visits.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Corresponded with clients through email, telephone, or postal mail.
• Assisted with onboarding new clients and securing paperwork completion.
• Posted all payments including insurance.
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• Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
• Assisted customers with account inquiries, providing prompt and knowledgeable support.
• Utilized banking software to manage account information and transaction records effectively.
• Collaborated with team members to maintain a clean and organized banking environment.
• Trained new tellers on operational procedures and customer interaction best practices.
• Conducted daily cash reconciliations, verifying accuracy of cash drawer balances.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Counted and packaged currency and coins.
• Reconciled cash drawer and resolved discrepancies.
• Provided customer records, account statements and copies of checks.

Maintained cleanliness of environment for students and staff by disinfecting all areas, disposing of trash, and vacuuming rooms. Conducted deep cleaning sessions during summers to ensure thorough maintenance of facilities.

• Oversaw opening and closing responsibilities for business operations. Provided customer service to clients both in person and via phone. Took customer orders, restocked supplies, prepared food, and maintained cleanliness of the restaurant. Balanced cash and card transactions daily.