Daphne Wilson
Moss Point,MS
Summary
Proven Retail Banker III at Merchants and Marine with expertise in branch operations and a knack for exceptional customer service. Excelled in deposit operations, enhancing error correction processes and supporting team members, which significantly improved account management efficiency. Skilled in banking software and known for outstanding problem-solving abilities and teamwork.
Overview
16
16
years of professional experience
Work History
Retail Banker III
Merchants and Marine
Pascagoula, MS
06.2008 - Current
Teller/New Account helping customers deposit, negotiate checks, check ordering, open checking savings accounts certificate of deposits personal and business, debit cards disputes, print debit card, balance vault,ATM, ED, proficient in balance branch cash, cash items, cash advance.
Deposit operations role 2021-2022
Reviewed reports cd/ira, helped correct errors from frontline to correct nonpost
Reviewed new account team members actively providing support in correcting errors with personal/business accounts
Education
High School Diploma -
East Central High School
Moss Point, MS05.1993
Skills
- Branch operations
- Cash Handling
- Banking Software Familiarity
- Financial product knowledge
- Cash handling proficiency
- Consumer Banking
- Fraud prevention
- Customer Education
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Customer service excellence
- Organizational Skills
Timeline
Retail Banker III
Merchants and Marine
06.2008 - Current
High School Diploma -
East Central High School