Daphne Wilson
Houston
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Overview
21
21
years of professional experience
Work History
Food Safety Specialist
Steritech
01.2026 - Current
- Conducted routine inspections to ensure compliance with food safety regulations.
- Implemented HACCP principles to mitigate potential hazards in food handling processes.
- Trained staff on safe food handling practices and proper sanitation procedures.
- Collaborated with cross-functional teams to enhance food safety protocols and standards.
- Streamlined documentation processes to ensure accurate record-keeping and regulatory compliance.
- Provided expert guidance on best practices in sanitation and hygiene, contributing to an overall improvement in facility cleanliness.
- Assisted in the development of company-wide food safety policies, leading to a consistent approach across all locations.
Operations Training Manager
Salad And Go
07.2023 - 10.2025
- Developed and facilitated training programs for operational staff to enhance service efficiency.
- Collaborated with management to identify training needs and improve employee performance.
- Evaluated training effectiveness through participant feedback and adjusted modules accordingly.
- Streamlined onboarding processes, reducing time-to-competency for new hires.
- Coordinated cross-training efforts to ensure staff versatility across various operational roles.
- Fostered a culture of safety by integrating best practices into training curricula.
Operations Manager
Raising Cane's Restaurants
06.2022 - 07.2023
- Streamlined daily operations to enhance efficiency and improve service quality.
- Led training programs for staff, fostering a culture of teamwork and excellence.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Collaborated with management to establish performance metrics, driving accountability among team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Whatabuger
08.2017 - 06.2022
- Coordinated scheduling and staffing, ensuring adequate coverage during peak hours.
- Developed standard operating procedures to maintain consistency across multiple locations.
- Monitored compliance with health and safety regulations, enhancing workplace safety standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Patient Care Technician
MD Anderson Cancer Hospital
05.2015 - 08.2017
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Developed and maintained strong relationships with patients, addressing concerns and providing support solutions.
- Streamlined intake procedures, reducing wait times and improving overall patient satisfaction scores.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Catering Assistant
Md Anderson Medical Cancer Center
04.2005 - 05.2015
- Assisted in food preparation and presentation for patient dining services.
- Coordinated catering events, ensuring adherence to dietary restrictions and preferences.
- Maintained cleanliness and organization of kitchen and service areas for efficiency.
- Supported team in inventory management, tracking supplies, and minimizing waste.
- Led special event catering initiatives, fostering positive experiences for patients and families.
- Provided friendly, courteous service to create memorable moments for guests.
Education
High School Diploma -
San Jacinto College District
Pasadena, TX2001
Skills
- Operations Management
- Customer service
- Recruitment
- Employee Scheduling
- Effective leader
- Staff training/development
- Coaching and mentoring
- Inventory management
- Critical control points
- Foodborne illness prevention
Accomplishments
- Collaborated with team of 70 in the development of OSATS.
- Supervised team of 72 staff members.
- Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest. - Improved departmental collaboration by opening up communication channels and increasing transparency.
- Developed improved tracking and assessment system to increase patient care standards.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Managed caseload of 24 patients each month.
Timeline
Food Safety Specialist
Steritech
01.2026 - Current
Operations Training Manager
Salad And Go
07.2023 - 10.2025
Operations Manager
Raising Cane's Restaurants
06.2022 - 07.2023
Operations Manager
Whatabuger
08.2017 - 06.2022
Patient Care Technician
MD Anderson Cancer Hospital
05.2015 - 08.2017
Catering Assistant
Md Anderson Medical Cancer Center
04.2005 - 05.2015
High School Diploma -
San Jacinto College District