Daphne Wofford
Customer Service/Management
West Point,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
MW's Virtual Services LLC
Dallas, TX
07.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Dollar General
West Point, MS
12.2018 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
Front Desk Receptionist
Comfort Suites
Starkville, MS
12.2017 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Customer Service Representative
Sitel
Starkville, MS
05.2016 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Gluer Operator
Independent Furniture Supply
Tupelo, Ms
03.2015 - 08.2016
- Adjusted machine components according to width, length and thickness of materials and amounts of glue, cement or adhesive required.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front cash, Sales Associate
Finish Line
Hattiesburg, MS
02.2015 - 11.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Established and maintained positive work environment to support high team morale.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Walmart
Hattiesburg, MS
03.2014 - 10.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Receptionist
Fast Pace Health
Hattiesburg, MS
09.2014 - 03.2015
- Handle co pays
- Schedule appointments
- Drop money off
- Answer phone
- File paperwork
- Resolved customer problems and complaints.
- Completed all tasks in compliance with company policies and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier/Customer Service
SUBWAY®Restaurants
Hattiesburg, MS
10.2013 - 05.2014
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Arts - Pre-Nursing
East Mississippi Community College
08.2015 - 05.2016
No Degree - Nursing
University of Southern Mississippi
Hattiesburg, MS 08.2013 - 07.2015
Skills
- Account Management
- Customer Consulting
- Calm and Professional Under Pressure
- Reading Comprehension
- Customer Relationship Management
- Customer Service
- Microsoft Word
- Credit Card Payment Processing
- Microsoft Excel
- Refund Processing
- Typing Proficiency
- Microsoft PowerPoint
- Technical Support
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Business Planning
- Time Management
- Employee Training
- Managing Employee Relations
- Staff Training
- Directing Team Members
- Team Motivation
- Strategic Planning
- Recruiting and Interviewing
- Shift Coverage
- Money Handling
- Product and Service Knowledge
- Retail Operations Management
- Managing Multiple Priorities
- Shrinkage Prevention
- Scheduling and Coordinating
- Payroll Preparation
- Payroll Administration and Timekeeping
- Retail Knowledge
- Business Development and Planning
- Performance Goals
- Critical and Creative Thinking
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteImportant To Me
Flexible work hoursCareer advancementWork-life balance401k matchHealthcare benefitsWork from home optionTimeline
General Manager
MW's Virtual Services LLC
07.2023 - Current
Assistant Manager
Dollar General
12.2018 - 07.2023
Front Desk Receptionist
Comfort Suites
12.2017 - 11.2018
Customer Service Representative
Sitel
05.2016 - 12.2017
Associate of Arts - Pre-Nursing
East Mississippi Community College
08.2015 - 05.2016
Gluer Operator
Independent Furniture Supply
03.2015 - 08.2016
Front cash, Sales Associate
Finish Line
02.2015 - 11.2015
Front Desk Receptionist
Fast Pace Health
09.2014 - 03.2015
Cashier
Walmart
03.2014 - 10.2015
Cashier/Customer Service
SUBWAY®Restaurants
10.2013 - 05.2014
No Degree - Nursing
University of Southern Mississippi
08.2013 - 07.2015