DAPHNEE J. NICOLAS
Orlando,FL
Summary
Detail-oriented operations and customer service professional with 9+ years of experience supporting registration-style processes, documentation review, and compliance-driven workflows. Recognized for strong written and verbal communication, teamwork, and the ability to remain composed and diplomatic in high-stress, sensitive situations. Passionate about delivering accurate, respectful, and people-centered service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
09.2022 - Current
- Deliver clear and professional communication while managing sensitive situations; maintain composure under pressure; complete required documentation accurately; collaborate closely with team members to ensure safe and efficient operations.
Financial Services Lead
TD Bank
Merrick, NY
03.2022 - 12.2022
- Supported onboarding, verification, and account maintenance; handled high-volume inquiries with professionalism; worked collaboratively in a team environment to meet service expectations.
Financial Services Associate
TD Bank
Merrick, NY
04.2021 - 03.2022
- Assisted clients with account management, enhancing satisfaction and retention; Processed over 100 transactions daily , ensuring accuracy and compliance with banking regulations.
Financial Services Representative / Personal Banker
TD Bank
Merrick, NY
07.2019 - 04.2021
- Managed assigned customer accounts; explained requirements clearly to customers; resolved issues proactively while maintaining diplomacy; supported audits and workflow improvements.
Patient Account Representative
Jamaica Hospital
Queens, New York
02.2016 - 08.2013
- Greet patients, check them in/out, and verify/update personal demographic and insurance information at every visit ; Processed patient account inquiries and resolved billing discrepancies efficiently.
Education
High School Diploma -
B.S. - Business Administration
Brooklyn College
A.S. - Accounting
Queensborough Community College
Notary Public - undefined
Skills
- Customer Communication (Written & Verbal)
- Documentation Review & Data Accuracy
- Compliance & Policy Adherence
- Team Collaboration
- High-Stress Environment Support
- Cultural Sensitivity
- Problem Solving
- Conflict Resolution
- Computer Literacy (Scheduling & Registration Systems)
- Microsoft Office
Certification
Public notary agent
Languages
Bilingual: Haitian Creole & French
Timeline
Flight Attendant
United Airlines
09.2022 - Current
Financial Services Lead
TD Bank
03.2022 - 12.2022
Financial Services Associate
TD Bank
04.2021 - 03.2022
Financial Services Representative / Personal Banker
TD Bank
07.2019 - 04.2021
Patient Account Representative
Jamaica Hospital
02.2016 - 08.2013
B.S. - Business Administration
Brooklyn College
A.S. - Accounting
Queensborough Community College