Summary
Overview
Work History
Education
Skills
Certification
Timeline

Daphney Johnson

Summary

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Baker

Panera Bread
12.2022 - Current
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Cleaned and maintained kitchen equipment and oven.
  • Complied with health and safety codes to protect staff and customers.
  • Determined baking times for various items.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Followed food safety standards when handling ingredients.

Baker/Owner/Operator

Daphney's Desserts
01.2022 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Produced consistently high-quality baked goods for customers.
  • Developed recipes for new products and improved existing recipes.

Sales Representative

Best Buy
08.2019 - 10.2022
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained and mentored new sales representatives.
  • Achieved or exceeded company-defined sales quotas.

Delivery Manager

Empire Health & Wellness
05.2016 - 08.2019
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Scheduled regular equipment and fleet maintenance.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Organized records of vehicles, schedules and completed orders.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

Associate of Arts - Baking And Pastry Arts

San Joaquin Delta College, Stockton, CA
05.2024

Associate of Science - Business Administration

San Joaquin Delta College, Stockton, CA
12.2021

Skills

  • Opening and Closing Skills
  • Display Case Arrangement
  • Food Handling Standards
  • Cleanliness and Sanitation
  • Excellent Math Skills
  • Food Preparation and Handling

Certification

  • Food Handler's Card

Timeline

Baker - Panera Bread
12.2022 - Current
Baker/Owner/Operator - Daphney's Desserts
01.2022 - Current
Sales Representative - Best Buy
08.2019 - 10.2022
Delivery Manager - Empire Health & Wellness
05.2016 - 08.2019
San Joaquin Delta College - Associate of Arts, Baking And Pastry Arts
San Joaquin Delta College - Associate of Science, Business Administration
Daphney Johnson