David Kreutzberg
Laurinburg,NC
Summary
Adept at enhancing customer experiences and streamlining bakery operations, I leveraged my skills in dough handling and team collaboration at Foster's Market to significantly improve product quality and efficiency. My creative recipe development and keen attention to food safety standards have consistently elevated bakery offerings, fostering a loyal customer base and boosting sales.
Overview
2019
2019
years of professional experience
Work History
Baker
Foster's Market
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Operated cash registers and processed payments accurately.
- Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
- Increased customer satisfaction with friendly and efficient service.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed display cases to verify freshness and attractiveness of products.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Barisata
Bean Trader's Coffee
08.2016 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Department Manager
Fresh Market Restaurant
10.2014 - 12.2015
Assistant Manager
Harris Teeter
06.2008 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor Of Social Anthropology -
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2002
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Oven operation
- Adaptive and creative
- Quality control
- Time management
- Dough handling
- Management
- Bread making
- Product presentation
- Opening and closing duties
- Basic math
- Kitchen equipment operation
- Waste reduction
- Pastry preparation
- Holiday baking
- Cake decorating
- Traditional baked goods
- Visual merchandising
- Portion control
- Excellent math skills
- Minimize ingredient waste
- Recipe creation and conversion
- Stock rotation
- Recipe development
- Allergen awareness
- Specialty breads
- Ingredient selection
- Menu planning
- Batter and filling preparation
- Scaling recipes
- Chocolate tempering
- Temperature control
- Icings and fondant
- Vegan baking
- French baking techniques
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Hand-eye coordination
- Physical stamina
- Inventory management
- Equipment maintenance
- Production scheduling
- Cost control
- Manual dexterity
- Professional telephone manner
- Display case arrangement
- Dough preparation
- Recipe-based cooking
- Cake personalization
- Decorating skills
- Kitchen sanitation management
- Safe knife handling
- Mixing methods
- Weights and measures
- Health and safety regulations management
- Baking
- Food handling standards
Languages
Spanish
Elementary
Timeline
Barisata
Bean Trader's Coffee
08.2016 - 12.2018
Department Manager
Fresh Market Restaurant
10.2014 - 12.2015
Assistant Manager
Harris Teeter
06.2008 - 12.2014
Baker
Foster's Market
Bachelor Of Social Anthropology -
University of North Carolina At Chapel Hill
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