Daphney Ostagne
High Point,NC
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and boosting sales, notably at LPT. Excelled in customer assistance and cash handling, leveraging Microsoft Office skills to streamline operations. Achieved significant revenue growth by fostering client relationships and implementing strategic sales initiatives. Demonstrates exceptional problem-solving abilities and effective communication, contributing to long-term business success.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
7
7
years of professional experience
Work History
Inside Sales Team Lead ( Work From Home) Hybrid
Charter Communications, Spectrum
Greensboro, NC
01.2025 - Current
- Led inside sales team to exceed monthly revenue targets through strategic coaching and performance management.
- Developed training programs to enhance product knowledge and sales techniques among team members.
- Analyzed sales data to identify trends, optimize strategies, and improve overall team performance.
- Collaborated with marketing teams to align promotional efforts with sales initiatives, driving customer engagement.
- Mentored junior sales representatives, fostering professional growth and enhancing team cohesion and productivity.
- Developed strong client relationships through consistent communication and attentive customer service.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Licensed Realtor
LPT
03.2023 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Built relationships with customers and community to establish long-term business .
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Front Desk Office Assistant
Marriott
09.2023 - 01.2025
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Sales Coordinator
Coins and Stuff Jewelry
08.2019 - 09.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Hr Management -
UNCG
Greensboro, NCReal Estate -
Gold Coast School
West Palm Beach, FLSkills
Customer assistance
Cash handling expertise
Hospitality and accommodation
Problem-solving
Microsoft office
Data entry
Verbal and written communication
Administrative skills
Computer skills
Skilled in software
Sales team leadership
Sales tracking
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Inside Sales Team Lead ( Work From Home) Hybrid
Charter Communications, Spectrum
01.2025 - Current
Front Desk Office Assistant
Marriott
09.2023 - 01.2025
Licensed Realtor
LPT
03.2023 - Current
Sales Coordinator
Coins and Stuff Jewelry
08.2019 - 09.2023
Hr Management -
UNCG
Real Estate -
Gold Coast School