Daphney Smith
Palmyra,IL
Summary
Detail-oriented Admissions Coordinator with expertise in the admissions process and electronic medical record systems, including Kipu EMR. Strong communication and organizational skills facilitate effective coordination of care and documentation. Committed to providing a respectful and supportive environment for clients and families during the admissions process. Proven ability to thrive in fast-paced settings while managing multiple priorities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Onboarding Supervisor /Lead Behavioral Health Technician
SoCal Beach Recovery
Huntington Beach, California
06.2023 - Current
- Developed onboarding materials for new employees at a recovery-focused organization.
- Facilitated orientation sessions to introduce policies and procedures to new hires.
- Collaborated with team leaders to streamline onboarding processes and improve efficiency.
- Coordinated client schedules to ensure timely access to recovery services.
- Trained staff on best practices and safety protocols in treatment environments.
- Supervised daily operations in recovery programs for clients at SoCal Beach Recovery.
- Monitored team performance and provided constructive feedback to enhance skills.
- Facilitated communication between clients and staff to address concerns effectively.
- Maintained records of client progress and documented treatment plans accurately.
- Assisted in developing training materials for new employees on recovery techniques.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored patient behavior and reported changes to the clinical team.
- Conducted group therapy sessions to promote patient engagement and support.
- Assisted with crisis intervention to ensure patient safety and well-being.
- Documented patient progress and maintained accurate records for compliance.
Behavioral Health Technician
Resurgence Behavioral Health
Costa Mesa, California
02.2023 - 06.2023
- Provided direct patient care in a supportive environment promoting mental health recovery.
- Assisted therapists with implementing individualized treatment plans and therapeutic activities.
- Monitored patient behavior and reported significant changes to clinical staff promptly.
- Documented patient progress and interventions accurately in electronic health records.
Behavioral Health Technician
Wavelengths Recovery
Huntington Beach
11.2021 - 07.2022
- Provided direct patient care in a supportive environment promoting mental health recovery.
- Assisted therapists with implementing individualized treatment plans and therapeutic activities.
- Monitored patient behavior and reported significant changes to clinical staff promptly.
Skills
- Training material development
- Client scheduling
- Group therapy facilitation
- Onboarding coordination
- Mental health recovery
- Patient progress reporting
- Team performance evaluation
- Time management
- Crisis intervention
- Advanced proficiency with Kipu EMR
- Active listening
- Conflict resolution
- Relationship building
- Documentation and reporting
Certification
SUDRC ll
References
References available upon request.
Timeline
Onboarding Supervisor /Lead Behavioral Health Technician
SoCal Beach Recovery
06.2023 - Current
Behavioral Health Technician
Resurgence Behavioral Health
02.2023 - 06.2023
Behavioral Health Technician
Wavelengths Recovery
11.2021 - 07.2022