Open To Work
Daphney J Guerrier-Thoby
Customer Success
Randolph,Massachusetts
Summary
Motivated and customer-focused professional with experience in sales, client service, technical support, and business operations. Proven ability to build strong customer relationships, communicate solutions effectively, and thrive in fast-paced environments. Skilled in CRM systems, customer engagement, sales support, and cross-functional collaboration. Background in information technology combined with hands-on sales experience provides a strong foundation for transitioning into tech sales, customer success, business development, or account management roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist/ Secretary
S & T Associates
Quincy, Massachusetts
01.2024 - 04.2026
- Managed front desk operations while ensuring professional communication with clients, visitors, and staff in fast-paced environment.
- Provided exceptional customer service by addressing inquiries and fostering positive client experiences.
- Coordinated schedules, meetings, and office operations to enhance organizational efficiency and streamline workflow.
- Handled confidential records, data entry, and document organization with a high level of accuracy and professionalism.
Sales Associates
Lane Bryant
Braintree, Massachusetts
07.2023 - 02.2024
- Identified customer needs and recommended solutions that improved customer satisfaction and supported sales goals.
- Cultivated customer relationships through consultative selling and tailored product recommendations, enhancing loyalty and repeat purchases.
- Educated customers on product features, promotions, and brand offerings to drive engagement and repeat business.
- Partnered with team members to optimize daily operations and create a seamless customer experience in a fast-paced retail environment.
- Demonstrated effective communication and multitasking while delivering exceptional customer service and managing operational tasks.
Access Tech I
NETOps
Quincy, USA
08.2023 - 11.2023
- Provided technical support to users, resolving network access and connectivity issues, enhancing user experience.
- Collaborated with cross-functional teams to improve system access processes and support operational efficiency.
- Assisted in implementing and supporting network technologies, ensuring optimal system functionality.
- Communicated technical information clearly to users and team members, strengthening customer support experiences.
- Contributed to process improvements by integrating user feedback, aligning solutions with operational needs.
Security Supervisor
Securitas
Salem, USA
10.2021 - 07.2022
- Supervised daily security operations, ensuring professionalism in high-pressure situations to uphold safety standards.
- Trained team members on company procedures and communication standards, enhancing operational readiness and team cohesion.
- Responded quickly to incidents and resolved issues while ensuring safety and customer satisfaction.
- Reviewed reports and maintained accurate documentation to support compliance and ensure operational consistency.
Network Technician
Salem State University
Salem, USA
09.2017 - 11.2017
- Addressed student and guest inquiries promptly, improving experience through reliable support.
- Monitored and organized events, producing reports that ensured smooth operations across multiple departments.
- Addressed student and guest inquiries accurately and promptly, enhancing their experience and providing reliable support.
- Managed podcast usage and transmission equipment, facilitating seamless content delivery and operation of technical resources.
Education
Bachelor of Science - (IT) Information & Technology
Salem State University
Salem, MA05-2022
High School Diploma -
Randolph High School
Randolph, MA09-2016
Skills
- Sales & Customer Engagement
- Client Relationship Management (CRM)
- Business Development
- Customer Retention
- Product Demonstration
- Market Research
- Data Analysis & Reporting
- Technical Support
- Microsoft Office Suite & Google Workspace
- Process Improvement
- Cross-Functional Collaboration
- Problem Solving
- Time Management
- Communication & Presentation Skills
- Customer Success Management
Certification
- HubSpot-Inbound Sales (2026)
- HubSpot-Sales Management (2026)
- Google Data Analytics & Cyber security (Foundations) – 2023
Timeline
Receptionist/ Secretary
S & T Associates
01.2024 - 04.2026
Access Tech I
NETOps
08.2023 - 11.2023
Sales Associates
Lane Bryant
07.2023 - 02.2024
Security Supervisor
Securitas
10.2021 - 07.2022
Network Technician
Salem State University
09.2017 - 11.2017
Bachelor of Science - (IT) Information & Technology
Salem State University
High School Diploma -
Randolph High School