Promoted to Process Lead (PLR Lead) based on strong performance, leadership, and operational knowledge.
Trusted to lead daily operations and supervise associates across multiple departments during high-volume business periods.
Maintained a high level of inventory accuracy through cycle counts, stock replenishment, and organized backroom management.
Successfully coordinated and processed large freight shipments while meeting productivity and stocking deadlines.
Operated forklifts safely with a strong commitment to workplace safety and zero preventable equipment incidents.
Assisted in training and mentoring new associates, helping them become productive team members quickly.
Consistently met or exceeded merchandising and inventory expectations while maintaining company standards.
Recognized for reliability, leadership, and willingness to take on additional responsibilities.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Front end receptionist
EOS
06.2025 - Current
Greet members as they enter the gym and provide a friendly, welcoming atmosphere.
Check in members using the EOS software system and verify membership status.
Answer questions about memberships, upgrades, guest passes, classes, and gym policies.
Assist new members with sign-ups, paperwork, tours, and explaining gym amenities.
Answer phone calls, schedule appointments, and provide general customer service support.
Maintain a clean and organized front desk area, lobby, and entryway.
Handle retail transactions for drinks, gear, or supplements using the POS system.
Monitor who enters the facility to ensure only members and approved guests access the gym.
Report any member issues, safety concerns, or equipment problems to management.
Help promote gym events, classes, and specials to increase participation.
Assist with opening or closing duties such as turning on lights, counting the register, and preparing the facility for the next shift.
Keep basic knowledge of gym equipment and help members locate machines or areas within the gym.
Support trainers, class instructors, and staff by communicating schedules and member needs.
PLR Lead
Pet Smart
06.2026 - 08.2026
Operated forklifts and other powered industrial equipment to safely unload freight, transport pallets, organize backroom inventory, and replenish sales floor merchandise.
Worked effectively in fast-paced
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Demonstrated strong organizational and time management skills while managing multiple projects.
Led daily operations across multiple store departments, ensuring workflow efficiency, inventory accuracy, and compliance with company sta
Supervised, coached, and developed associates by delegating tasks, providing training, and ensuring accountability for daily performance.
Managed inventory accuracy through cycle counts, stock replenishment, product rotation, and shrink prevention initiatives.
Oversaw pet care operations, ensuring the health, safety, and welfare of live animals while maintaining habitat cleanliness and compliance with company policies.
Coordinated truck deliveries, merchandising resets, and promotional displays to maximize product availability and visual presentation.
Opened and closed the store, handled cash management, secured company assets, and ensured operational readiness.
Maintained a safe, clean, and organized work environment by enforcing company safety standards and operational procedures.
Delivered exceptional customer service by resolving concerns, recommending products, and supporting pet parents with knowledgeable solutions.
Collaborated with store leadership to achieve sales goals, improve operational efficiency, and drive overall business performance.
Monitored operational performance, prioritized workload, and ensured completion of critical daily tasks across multiple departments.
Trained and mentored new associates on inventory processes, pet care standards, merchandising, and company policies.
Managed multiple priorities in a fast-paced retail environment while maintaining high standards of accuracy, efficiency, and customer satisfaction
Operated forklifts and other powered industrial equipment to safely unload freight, transport pallets, organize backroom inventory, and replenish sales floor merchandise.
Cashier / Sales Associate
Journeys
04.2025 - 12.2025
Managed the register, processed returns, and handled daily cash balancing.
Recommended footwear and accessories based on customer style and needs.
Restocked inventory, organized displays, and kept product walls neat and appealing.
Maintained store cleanliness, including backroom, sales floor, and fitting areas.
Assisted with receiving shipments, checking inventory, and labeling merchandise.
Engaged customers with a friendly and energetic attitude to boost sales.
Helped hit store sales goals through active selling and product knowledge.
Cashier / Bagger / Customer Service
Kroger
07.2024 - 11.2024
Checked out customers quickly and accurately using POS systems.
Bagged groceries properly to prevent damage and improve customer satisfaction.
Restocked aisles, rotated items, and ensured shelves were clean and presentable.
Assisted customers in locating items throughout the store.
Followed food safety procedures when handling perishables.
Provided support during high-traffic hours to keep lines moving efficiently.
Helped maintain overall store cleanliness and organization.
Cashier / sales associate
Shoe palace
08.2023 - 11.2023
Operated the cash register accurately while processing cash, card, and digital payments.
Assisted customers with finding shoe sizes, product recommendations, and current promotions.
Restocked shelves and maintained organized product displays to improve store presentation.
Helped track inventory and reported low-stock items to management.
Provided friendly, efficient customer service to ensure a positive shopping experience.
Maintained store cleanliness, including sales floor, stockroom, and fitting areas.