Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daphnie Castrellon

Houston,TX

Summary

Hardworking and attentive server , makes sure that multiples of tables have been tended to and, are satisfied. Makes use of menu knowledge and previous managerial skills to enhance the customers experience .Works well with others and higher positions to create harmony in the work place.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Learns quickly and works well under pressure.

Manager

Rittersfrozencustard
03.2021 - 01.2023
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Education

Associate of Arts - Psychology

Lone Star College System
Spring, TX
05.2026

High School Diploma -

Mayde Creek High School
Houston, TX
05.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Safe Food Handling
  • Menu Memorization

Languages

Spanish
Native or Bilingual

Timeline

Server

Texas Roadhouse
01.2023 - Current

Manager

Rittersfrozencustard
03.2021 - 01.2023

Associate of Arts - Psychology

Lone Star College System

High School Diploma -

Mayde Creek High School
Daphnie Castrellon