DAqualine Lewis
Birmingham,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Hill Crest Behavioral Health Services
Birmingham, AL
06.2021 - Current
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented patient interactions in compliance with HIPAA requirements.
- Accompanied patients to medical and counseling appointments.
- Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
Patient Care Technician
Ascension St Vincent Hospital
Birmingham, AL
08.2023 - 04.2024
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
Certified Tax Preparer
D5 Tax Service
Birmingham, AL
10.2021 - 04.2022
- Maintained records of all completed returns according to established procedures.
- Liaised between clients and tax authorities such as IRS representatives.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Attended continuing education classes regularly to stay up-to-date on changes in tax laws.
Behavior Health Assistant
Children's of Alabama Hospital
Birmingham, AL
10.2020 - 06.2021
- Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
- Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Documented behavioral incidents to keep accurate records.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Patient Transporter
Children's of Alabama Hospital
Birmingham, AL
12.2018 - 10.2020
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Recorded accurate times of departure and arrival on log sheets.
- Provided physical support to patients to assist in performing daily living activities.
- Greeted patient and explained transport plan and destination.
- Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
Education
Certification Medical Office - Medical
Herzing University
Birmingham, AL09-2024
Virginia College
Birmingham, AL08-2013
Hayes High School
Birmingham, AL05-2008
Skills
- Charting and clinical documentation
- Nursing intervention adjustments
- Excellent customer service skills
- Post-traumatic stress disorder assistance
- Verbal and written communication
- Data entry
- Customer communications
- Documentation and reporting
- Medical office experience
- Clerical experience
- Filing
- Vital signs
- Data entry
- Pediatrics
- Behavioral health
- Computer skills
- Front Desk
- Acknowledgment skills
Certification
- CPR Certification
- Certified Medical Assistant
- CNA
- Board Certified Autism Technician
- First Aid Certification
- AED Certification
- RMA Certification
Timeline
Patient Care Technician
Ascension St Vincent Hospital
08.2023 - 04.2024
Certified Tax Preparer
D5 Tax Service
10.2021 - 04.2022
Mental Health Technician
Hill Crest Behavioral Health Services
06.2021 - Current
Behavior Health Assistant
Children's of Alabama Hospital
10.2020 - 06.2021
Patient Transporter
Children's of Alabama Hospital
12.2018 - 10.2020
- CPR Certification
- Certified Medical Assistant
- CNA
- Board Certified Autism Technician
- First Aid Certification
- AED Certification
- RMA Certification
Certification Medical Office - Medical
Herzing University
Virginia College
Hayes High School
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