Da’Quan Boyd
Lancaster,VA
Summary
Current college student pursuing a bachelor’s degree in Nursing with additional academic focus in Psychology and Social Work. Organized, detail-oriented, and reliable, with strong communication skills and experience coordinating schedules, managing time-sensitive tasks, and supporting smooth daily operations.
Overview
4
4
years of professional experience
Work History
Caregiver
Visiting Angels Home Health Care
Kilmarnock, Virginia
01.2024 - Current
- Implemented daily living activities to promote client independence and well-being.
- Monitored clients' health conditions and reported changes to healthcare professionals.
- Provided personal care to clients, including bathing, grooming, and dressing.
- Provided companionship and emotional support to enhance client well-being.
Customer Service Dispatcher
Teleperformance USA
Bristol, TN, Remote
01.2022 - 12.2023
- Coordinated and scheduled customer service requests and dispatched representatives to resolve issues.
- Assisted customers with inquiries using company related software tools.
- Resolved issues by collaborating with team members to find solutions.
- Handled escalated complaints by employing effective conflict resolution techniques.
Education
Associate of Science - Psychology/Social Work
Rappahannock Community College
Warsaw, VA05-2026
Associate of Science - Nursing
Rappahannock Community College
Warsaw, VA05-2026
High School Diploma -
Lancaster High School
Lancaster, VA05-2020
Skills
- Scheduling and dispatch coordination
- Patient care
- Crisis intervention
- Data entry and documentation
- Team collaboration
Timeline
Caregiver
Visiting Angels Home Health Care
01.2024 - Current
Customer Service Dispatcher
Teleperformance USA
01.2022 - 12.2023
Associate of Science - Psychology/Social Work
Rappahannock Community College
Associate of Science - Nursing
Rappahannock Community College
High School Diploma -
Lancaster High School