Da’Quan M Thomas
Palm Beach Gardens,Fl
Summary
Motivated and detail-oriented professional with a proven track record in customer service, leadership, and teamwork. With experience across diverse industries, including event operations, retail management, and community service, excel in building strong relationships, problem-solving, and delivering exceptional service. Skilled in effectively managing teams, resolving escalated customer concerns, and maintaining organizational standards. Known for adaptability, a strong work ethic, and the ability to balance multiple priorities while achieving goals. Passionate about creating positive experiences and fostering a welcoming environment for customers and team members alike.
Overview
5
5
years of professional experience
Work History
Porter
Durham Bulls
03.2021 - 09.2022
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Shift Manager
Papa John
01.2018 - 01.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Maintenance Technician
Oxbridge Academy
08.2017 - 06.2018
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
No Degree - Sports Management
University of Florida
Gainesville, FlBachelor of Science - Counseling in Mass Communications, Mass Media Studies And Counseling in Sports Management, Intercollegiate Athletics
University Of Akron
Akron, OH05.2025
Bachelor of Arts - Interdisciplinary Studies
North Carolina Central University
Durham, NC12.2023
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Money handling
- Team leadership
- Decision-making
Community Service
• Local High School Athletic Program: Filmed games to support coaching staff and athletes.
• Preschool Literacy Program: Read to children to promote early literacy and foster a love for reading (01/2018 – 12/2024).
• Campus Pantry Volunteer, North Carolina Central University: Assisted in organizing and distributing food and resources to students in need, supporting campus-wide efforts to address food insecurity.
Timeline
Porter
Durham Bulls
03.2021 - 09.2022
Shift Manager
Papa John
01.2018 - 01.2019
Maintenance Technician
Oxbridge Academy
08.2017 - 06.2018
No Degree - Sports Management
University of Florida
Bachelor of Science - Counseling in Mass Communications, Mass Media Studies And Counseling in Sports Management, Intercollegiate Athletics
University Of Akron
Bachelor of Arts - Interdisciplinary Studies
North Carolina Central University
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