Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hi, I’m
DaQuan Stovall
Topeka,KS
Summary
Overview
7
years of professional experience
1
Certification
Work History
Studentreasures PublishingTopeka, KS
Marketing/Customer Service
02.2021 - 05.2022
Job overview
- Made marketing calls for the company to teachers all over the country who are publishing a class book with their students
- I also worked as a customer representative helping them with any questions they may have while publishing a book and becoming their own authors.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Berlin-WheelerTopeka, KS
Customer Service Representative
10.2018 - 07.2020
Job overview
- At Berlin Wheeler I answer in bound calls
- I work as a MTM representative, medical transportation management
- I set up transportation for multiple insurance companies all over the US to get members to and from their medical appointments
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
CosmoprofTopeka, KS
Sales Associate
10.2017 - 12.2017
Job overview
- I completed sales, helped customers with any questions about our products
- I restocked, opened and closed the facility
- (Key holder)
- I also did truck and cleaned.
- Organized stockroom shelves according to size, color or style.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
SupercutsTopeka, KS
Receptionist
04.2017 - 07.2017
Job overview
- I multitasked with answering phone calls and checking people in and out of the salon
- I also kept the salon clean by sweeping, moping, and cleaning restrooms
- Sold cosmetics to licensed professionals
- Identified sales opportunities and acted on leads
- Answered product and service related questions
- Provided outstanding customer service
- Stocked inventory.
- Scheduled and confirmed appointments.
- Greeted customers, answered general questions and directed to appropriate locations.
Dollar TreeEmporia, KS
Sales Associate
05.2016 - 10.2016
Job overview
- I worked as a cashier for Dollar tree, I completed sales, assisted customers with their needs
- I also helped with truck and restocking merchandise
- Responsible for retail sales
- Stocked shelves.
- Bagged or packaged purchases and wrapped gifts.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Kohl'sWichita, KS
Sales Associate
08.2015 - 05.2016
Job overview
- I was a jewelry associate where I actively sold jewelry
- I also worked seasonal in Topeka from November 2016 to January 2017
- I was a sales associate at the time, I also did truck and merchandising.
- Bagged or packaged purchases and wrapped gifts.
- Organized stockroom shelves according to size, color or style.
- Computed purchases and received and processed cash or credit payment.
- Demonstrated product features and benefits for customers' needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and achieved established goals.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers and provided exceptional customer service.
Education
Emporia High SchoolEmporia, KS
High School Diploma
05-2015
University Overview
High school or equivalent
- Participated in Theatre, Senior year
Paul Mitchell The School - Wichita KsWichita
Some College (No Degree) from Cosmetology Education
University Overview
Perry Real Estate College Topeka, KS
Some College (No Degree) from Real Estate
University Overview
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- CSR
- Merchandising
- Retail Sales
- Sales
- POS
- Planograms
- Cash Handling
- Typing
- Computer Skills
- Marketing (Less than 1 year)
- Sales support
- Upselling
- Product Knowledge
- Complaint Resolution
- Inbound and Outbound Calling
- Customer Relations
- Active Listening
- Problem-Solving Abilities
- Positive and Professional
- Spreadsheets
- Microsoft Excel
Certification
- Driver's license
- Real Estate License
Additional Information
Additional Information
The skills I have acquired over the years consists of customer care, insuring all customers have been taken care of properly. Being able to work under pressure while dealing with customers. Actively learning and applying new procedures quickly. My primary skills are as followed; organization, multi-tasking, quick learner, time management, attention to details, verbal communication skills, and professional discretion. I would consider my strengths to be organization, detail oriented, and highly motivated. I am responsible for my own actions always. I am willing to learn and to insure the job is done properly.Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service Representative
Affiliations
Affiliations
- Traveling
- Motherhood
- Animal lover
- Foodie
Accomplishments
Accomplishments
- Received an award for overall outstanding representative.
References
References
References available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Timeline
Marketing/Customer Service
Studentreasures Publishing
02.2021 - 05.2022
Customer Service Representative
Berlin-Wheeler
10.2018 - 07.2020
Sales Associate
Cosmoprof
10.2017 - 12.2017
Receptionist
Supercuts
04.2017 - 07.2017
Sales Associate
Dollar Tree
05.2016 - 10.2016
Sales Associate
Kohl's
08.2015 - 05.2016
Emporia High School
High School Diploma
Paul Mitchell The School - Wichita Ks
Some College (No Degree) from Cosmetology Education
Perry Real Estate College
Some College (No Degree) from Real Estate
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