DAQUIANA GRIFFIN
Saint Augustine
Summary
Experienced healthcare support professional with over 10 years in patient care and clinical contact centers. Skilled in electronic health records, CRM platforms, and data management. Improved workflows and optimized scheduling systems, contributing to enhanced patient care and operational efficiency.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2019 - Current
- Utilize multiple EHR and scheduling systems (CPRS, VISTA, VSE) to manage and analyze patient data, ensuring accuracy and continuity of care
- Analyze referral and scheduling workflows, improving patient outreach efficiency and achieving 93% contact within 36 hours
- Optimize provider scheduling templates to improve access, reduce overbooking, and enhance clinic efficiency
- Exceed daily call performance metrics by 35% while maintaining quality and reduced handle time
- Implemented new system initiatives and process improvements to enhance operational effectiveness across VISN 8 Clinical Contact Center.
- Compiled and reviewed operational data to identify trends and recommend improvements, aiding leadership decision-making
- Served as CRM super user, provided system support, troubleshot issues, and trained staff on CRM workflows and updates.
- Recognized as Employee of the Month for outstanding performance in May 2020
Surgery Scheduler / Coder
Baptist Hospital
06.2016 - 07.2019
- Coordinated surgical scheduling and documentation using EHR systems (NexGen, Availity)
- Applied CPT and ICD-10 coding for accurate billing and insurance processing
- Analyzed scheduling workflows, identified inefficiencies, and standardized processes to enhance coordination
- Served as a super user for scheduling, billing, and referral processes, providing critical support and training
- Troubleshot system and scheduling issues, ensuring smooth coordination between surgical teams and patients
- Troubleshot system and scheduling issues to ensure seamless coordination between surgical teams and patients
- Maintained accurate data entry and documentation across multiple healthcare systems
Education
Certification - Medical Billing & Coding
Purdue Global
Lafayette, IN01-2027
Bachelor of Science - Healthcare Management
Pensacola State College
Pensacola, FL05-2018
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL01-2016
Skills
- Patient care coordination
- Patient engagement strategies
- HIPAA compliance
- Medical terminology
- EHR management
- Patient scheduling
- Medical billing
- Scheduling coordination
- Reporting
- Data analysis
- SQL
- Microsoft Excel
- VISTA
- System troubleshooting
- Workflow efficiency
- DST
- Problem solving
- Team collaboration
- Relationship management
- Data entry skills
- CPRS
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2019 - Current
Surgery Scheduler / Coder
Baptist Hospital
06.2016 - 07.2019
Certification - Medical Billing & Coding
Purdue Global
Bachelor of Science - Healthcare Management
Pensacola State College
Associate of Arts - General Studies
Pensacola State College